EZLY Lopez
Naches,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Business Owner/Operator
E&S ADMINISTRATIVE SERVICES LLC
10.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
Shipping Office Supervisor
COLUMBIA REACH
10.2021 - 10.2023
- Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a professional and courteous demeanor at all times.
- Assisted in hiring decisions, interviewing candidates, and providing input regarding their suitability for various positions within the company.
- Adapted quickly to changes in technology or software used within the workplace, supporting seamless transitions during system upgrades or process improvements.
- Ensured accurate documentation was maintained for all international shipments, adhering to customs regulations and guidelines from various countries efficiently avoiding penalties or delays due to noncompliance.
Sizer Operator
COLUMBIA REACH
04.2021 - 08.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Actively participated in cross-functional teams, contributing valuable input on process improvements and best practices for overall operational success.
Shipping Clerk
COLUMBIA REACH
08.2020 - 04.2021
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
Shipping Office Supervisor
Stadelman Fruit, LLC
12.2019 - 08.2020
- Improved customer satisfaction by addressing inquiries and resolving issues promptly, maintaining professional and courteous demeanor at all times.
- Organized workflow schedules to meet deadlines consistently while maintaining high levels of efficiency among team members.
- Contributed to develop of new office procedures that led to increased operational efficiency within the department.
- Assisted in hiring decisions, interviewing candidates, and providing input regarding their suitability for various positions within the company.
Shipping Clerk
Legacy Fruit
10.2018 - 12.2019
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Reviewed order data to verify transactions and shipping dates.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
Shipping and Receiving Clerk
Stadelman Fruit LLC
04.2017 - 05.2018
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maintained accurate inventory levels through regular cycle counts and updating warehouse management system accordingly.
Education
High School Diploma -
Prosser High School
Prosser, WA06.2014
Skills
- Small business operations
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Administrative Support
- Bilingual
Assessments
- Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 10/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Owner/Operator
E&S ADMINISTRATIVE SERVICES LLC
10.2023 - Current
Shipping Office Supervisor
COLUMBIA REACH
10.2021 - 10.2023
Sizer Operator
COLUMBIA REACH
04.2021 - 08.2021
Shipping Clerk
COLUMBIA REACH
08.2020 - 04.2021
Shipping Office Supervisor
Stadelman Fruit, LLC
12.2019 - 08.2020
Shipping Clerk
Legacy Fruit
10.2018 - 12.2019
Shipping and Receiving Clerk
Stadelman Fruit LLC
04.2017 - 05.2018
High School Diploma -
Prosser High School
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