Ezra-Giovanni Carter
Alberton,MT
Summary
Performance-driven individual with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver excited to begin a new challenge with a successful team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Overnight Shift Supervisor
Home Depot
Missoula, MT
03.2024 - Current
- Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
- Spearheaded process improvements that led to increased efficiency within daily duties performed during the night shifts.
- Evaluated operational processes regularly, making data-driven decisions to optimize workflow during the overnight hours.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
- Streamlined communication lines between cross-functional teams working different shifts, building stronger collaboration between workers across various schedules.
- Implemented new strategies for inventory management, resulting in reduced waste and improved product availability.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Shift Supervisor
Lowes's Home Improvement
Missoula, MT
12.2021 - 04.2022
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Worked with fellow sales team members to achieve group targets.
- Adhered to company initiatives and achieved established goals.
- Assessed customer needs to provide assistance and information on product features.
- Used technology resources to assist customers in locating and selecting items.
- Met merchandise processing standards and maintained organized and accessible work area.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Warehouse Supervisor
Ace Hardware Warehouse
Colorado Springs, CO
04.2020 - 11.2021
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
- Generated warehouse shipping documents, packing lists and invoices.
- Satisfied reporting requirements with timely and accurate logging of daily activities.
- Compiled, sorted and filed records of product orders, business transactions and other activities.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Reconciled daily inventory in warehouse management system for tens of thousands of SKUs.
- Employed first-in-first-out protocols to reduce waste.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Performed periodic inventory counts to assess inventory system accuracy and integrity.
- Operated forklifts to fill or empty overhead spaces.
Automated Logistical Specialist (92A)
US Army
Fort Hood, TX
08.2015 - 09.2019
- Managed and provided assistance to soldiers in materials management, logistics and supply.
- Checked incoming shipments to verify quantities against purchase orders.
- Confirmed proper unloading of incoming supplies and equipment and placed in respective storage areas.
- Established and oversaw stock lists, inventory records and supply records.
- Created maintenance work orders and reported equipment readiness and availability. Coordinated and communicated equipment dispatch schedules to stakeholders and supervisors.
- Requested and coordinated material distribution and transportation logistics per disposition instructions.
- Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse denials.
- Instituted new procedures for warehouse operations to enhance compliance with military processes and policies.
- Installed, configured and maintained mission-critical workstations and systems.
- Oversaw daily operations of multiclass supply support activities in conjunction with regulatory agencies with 15000 lines valued at $10,000,000.
- Examined freight to determine loading sequences.
- Checked material specifications against information contained in work orders.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Checked paperwork and freight condition to determine optimal loading and unloading sequences.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Informed upper management or department heads of items loaded or problems encountered.
Education
Some College (No Degree) - Veterinary Technology
Apex College of Veterinary Technology
Colorado Springs, COLogistics And Materials Management - Logistics
Army Logistics University
Fort Lee, VA02.2016
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2015
Skills
- Stocking and Receiving
- Sales Goals Attainment
- Stockroom Upkeep
- Product Recommendations
- Upselling Techniques
- Teamwork and Collaboration
- Dispute Mediation
- Verbal and Written Communication
- Merchandising
- Flexible Schedule
- Problem-Solving
- POS System Operation
- Store Opening and Closing
- Inventory Control Procedures
- Time Management
- Policy and Procedure Adherence
- Order Processing
- Cash Handling Accuracy
- Merchandising Knowledge
- Client Account Management
- Retail Merchandising Expertise
- Documentation and Recordkeeping
- Sales Expertise
Certification
- CLA (Certified Logistics Associate)
- CLT 4.0 (Certified Logistics Technician 4.0)
- CPSM (Certified Professional in Supply Management)
- SCPro Level One- Cornerstones of Supply Chain Management
- CPPA (Certified Professional Property Administrator)
Timeline
Overnight Shift Supervisor
Home Depot
03.2024 - Current
Shift Supervisor
Lowes's Home Improvement
12.2021 - 04.2022
Warehouse Supervisor
Ace Hardware Warehouse
04.2020 - 11.2021
Automated Logistical Specialist (92A)
US Army
08.2015 - 09.2019
Some College (No Degree) - Veterinary Technology
Apex College of Veterinary Technology
Logistics And Materials Management - Logistics
Army Logistics University
High School Diploma -
Stephenson High School