Roderick Poole
Pensacola
Summary
Dedicated professional with a strong background in customer service and team leadership. Experienced in training staff to ensure operational efficiency and adherence to safety protocols, fostering a collaborative environment that enhances service quality and performance.
Overview
12
12
years of professional experience
Work History
Overnight Shift Supervisor
Lowes Home Improvment
Pensacola
01.2025 - Current
- Supervised overnight team to optimize store operations and enhance customer service.
- Trained new staff on operational procedures and customer engagement strategies to improve service quality.
- Managed inventory levels and restocked shelves to maintain product availability and meet customer demand.
- Ensured compliance with safety protocols and maintained a clean work environment.
- Collaborated with day shift team to ensure smooth transition of tasks and responsibilities.
Sanitation Truck Driver
ECUA
Pensacola
11.2023 - 01.2025
- Operated garbage truck along designated routes, ensuring efficient waste collection and adherence to schedule.
- Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
- Communicated with dispatch to report issues and receive updated instructions.
- Trained new drivers on safe driving practices and route management to enhance team readiness and operational safety.
- Engaged with residents to deliver service information and resolve concerns, fostering positive community relations.
CDL Delivery Driver
H.T. Hackney
Milton
02.2020 - 11.2023
- Planned delivery routes to optimize time and fuel usage.
- Operated delivery vehicles to transport products safely, ensuring timely arrivals.
- Communicated with dispatch to coordinate timely deliveries.
- Maintained accurate delivery records and conducted vehicle inspections to ensure compliance and safety.
- Loaded and unloaded goods with attention to detail, minimizing damage and loss.
Warehouse Worker
Eastern Metal Supply Inc.
Fort Myers
04.2017 - 01.2020
- Loaded and unloaded shipments following safety protocols.
- Operated forklifts to transport materials efficiently between loading docks and storage areas.
- Assisted in order picking to ensure timely fulfillment of customer requests.
- Organized inventory to maximize storage capacity and streamline retrieval processes.
- Maintained cleanliness of work areas and equipment regularly.
Sales and Service Team Leader
T.J. Maxx & HomeGoods
Pensacola
09.2014 - 03.2017
- Led team in delivering exceptional customer service experiences.
- Trained new associates on sales techniques and store policies.
- Coordinated daily operations to ensure organized store layout and optimal inventory management.
- Implemented communication strategies to enhance team collaboration and streamline operations.
- Developed promotional materials, including flyers and posters, to effectively showcase products and services.
Education
High School Diploma -
Pineforest High School
Pensacola, FL05-2012
Skills
- Operational management
- Team supervision
- Inventory control
- Safety compliance
- Customer engagement
- Training and development
Timeline
Overnight Shift Supervisor
Lowes Home Improvment
01.2025 - Current
Sanitation Truck Driver
ECUA
11.2023 - 01.2025
CDL Delivery Driver
H.T. Hackney
02.2020 - 11.2023
Warehouse Worker
Eastern Metal Supply Inc.
04.2017 - 01.2020
Sales and Service Team Leader
T.J. Maxx & HomeGoods
09.2014 - 03.2017
High School Diploma -
Pineforest High School