Ezra Hokanson
Lakeland,FL
Summary
Dedicated senior nursing student graduating in May 2026, actively seeking a placement in Lakeland Regional Health’s Nurse Residency Program. Committed to patient-centered care as the cornerstone of nursing practice, with a strong desire to enhance clinical judgment, technical skills, and critical thinking abilities. Aiming to thrive in a supportive yet challenging environment while delivering safe, compassionate, and evidence-based care to diverse patient populations. Excited to contribute to a team that prioritizes excellence in healthcare delivery and fosters professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Delivery Courier/Package Handler
FedEx Express
Lakeland, Florida
01.2022 - Current
- Coordinated timely deliveries across designated routes, ensuring adherence to schedules.
- Managed efficient loading and unloading of packages to optimize delivery processes.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed daily logistics operations, ensuring timely pickups and drop-offs.
- Monitored vehicle maintenance schedules to minimize breakdowns and ensure reliability.
- Followed company policies and procedures during shift.
Delivery Driver
Hungry Howies
Lakeland, Florida
01.2021 - 01.2022
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Managed cash transactions accurately, maintaining financial integrity during shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline order fulfillment during peak hours.
Licensed Policy Service Representative
Geico
Lakeland, Florida
05.2019 - 08.2021
- Managed customer inquiries regarding policy coverage, ensuring clarity and understanding of terms.
- Processed policy changes and renewals efficiently, maintaining compliance with regulatory standards.
- Contributed to the improvement of team performance by collaborating with colleagues to resolve complex issues.
- Maintained a high level of professionalism while interacting with clients, fostering strong relationships and repeat business.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
- Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
- Streamlined communication between departments by serving as a liaison for policy-related matters, resulting in improved efficiency.
- Enhanced customer satisfaction by promptly addressing policy inquiries and providing accurate information.
Education
Diploma -
Lake Gibson High School
Lakeland, FloridaAssociate of Science - Nursing
Polk State College
Lakeland, Florida05.2026
Skills
- Customer service proficiency
- Prioritization of tasks
- High-Volume Workflow Management
- Safety awareness
- Regulatory compliance proficiency
- Ability to thrive in fast-paced environments
- Effective verbal communication
- Consistent punctuality
Certification
- Certified Basic Life Support, American Heart Association - 06/2024-06/2026
Timeline
Delivery Courier/Package Handler
FedEx Express
01.2022 - Current
Delivery Driver
Hungry Howies
01.2021 - 01.2022
Licensed Policy Service Representative
Geico
05.2019 - 08.2021
Diploma -
Lake Gibson High School
Associate of Science - Nursing
Polk State College