Ezra Jackson
Knoxville,TN
Summary
Motivated service worker with exceptional communication abilities and a strong background in customer service. Committed to upholding health and safety guidelines, ensuring the proper handling of food and drink items to maintain the highest quality standards. Proactively supports team members and takes initiative to address any issues that may arise. Dedicated to providing excellent service and contributing to a positive environment for both customers and coworkers.
Overview
5
5
years of professional experience
Work History
Starbucks Barista
Simon Property Group
12.2023 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Kept a level head and pleasant demeanor in the face of any level of business to keep the team moving forward during high-volume hours.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Shift Leader
Marco's Pizza
05.2023 - 08.2023
- Delegated tasks to the rest of the kitchen staff.
- Maintained food-safe working conditions with a clean environment.
- Resolved customer complaints with tact and respect to maintain customer relationships.
- Trained new employees in cleaning and food preparation.
Inside/Kitchen Staff
Brenz Pizza Co.
04.2023 - 05.2023
- Learned other teammates' work tasks to train as backup.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Managed time to juggle multiple tasks simultaneously with ease.
Food Service Worker
Aramark
02.2023 - 04.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for the expected number of customers.
- Followed sanitation guidelines to maintain a food-safe environment.
- Restocked supplies and prepared additional ingredients during downtime for expected lunch and dinner rushes.
- Set up and broke down food service lines quickly to maintain service flow.
- Monitored food quality and freshness throughout day.
Server
Applebee's
10.2022 - 01.2023
- Worked with a POS system to place orders, manage bills, and handle payments.
- Bussed and reset tables to keep dining room and work areas clean.
- Developed warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as the first person a guest spoke to.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Starbucks Barista
Starbucks
02.2022 - 08.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive reactions from guests.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
Shift Leader
Marco's Pizza
10.2020 - 01.2022
- Prepared shift summary reports for supervisors and communicated regularly.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business running smoothly.
- Evaluated staff performance and re-trained anyone who needed guidance to compensate for gaps in knowledge.
Busser
AMC Theatres
02.2020 - 07.2020
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support a positive work environment.
- Collected trash, wiped up spills, and removed trays to maintain clean customer areas.
- Organized and cleaned assigned sections by sanitizing and cleaning tables, counters, chairs and kitchen surfaces.
Education
High school diploma -
Nolensville High School
Nolensville, TN05.2022
Skills
- Up-selling
- POS Systems
- Cash Handling
- Opening and closing duties
- Team Leadership
- Professional Demeanor
- Exceptional customer service
- Friendly and outgoing
Timeline
Starbucks Barista
Simon Property Group
12.2023 - Current
Shift Leader
Marco's Pizza
05.2023 - 08.2023
Inside/Kitchen Staff
Brenz Pizza Co.
04.2023 - 05.2023
Food Service Worker
Aramark
02.2023 - 04.2023
Server
Applebee's
10.2022 - 01.2023
Starbucks Barista
Starbucks
02.2022 - 08.2022
Shift Leader
Marco's Pizza
10.2020 - 01.2022
Busser
AMC Theatres
02.2020 - 07.2020
High school diploma -
Nolensville High School
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