Ezra Mondragon
Los Angeles
Summary
Adaptable professional with a background in customer service. Recognized for strong issue resolution and team collaboration skills, contributing to significant improvements in customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work History
Associate
In-N-Out Burger
03.2024 - Current
- Operated cash register efficiently, ensuring accurate transactions and exceptional customer service.
- Prepared food items following quality and safety standards to maintain high product consistency.
- Collaborated with team members to streamline service processes, reducing wait times during peak hours.
- Trained new associates on operational procedures and customer engagement techniques to enhance team performance.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Worker
Family Business
05.2022 - 08.2024
- Input data into spreadsheets and databases.
- Monitored quality control standards and addressed issues promptly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Processed incoming mail and packages according to established procedures.
- Purchased and maintained supplies.
Education
Bachelor of Science - Chemical Engineering
California State Polytechnic University, Pomona
Pomona, CA06-2028
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- MS office
- Issue resolution
Timeline
Associate
In-N-Out Burger
03.2024 - Current
Worker
Family Business
05.2022 - 08.2024
Bachelor of Science - Chemical Engineering
California State Polytechnic University, Pomona