Ezra Wolff
Wake Forest,NC
Summary
Experienced retail worker, ready to excel in fast-paced environment and adapt quickly to new techniques. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and consistently meeting changing needs. Skilled in managing multiple tasks while maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Waffle House
04.2024 - 11.2024
- Managing multiple tables simultaneously without compromising service quality
- Called orders to kitchen staff and served food and beverages promptly
- Worked with POS system to process orders and manage bills
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Addressed customer complaints or concerns professionally for swift resolution while maintaining positive relationships
- Bussed and reset tables to keep dining room and work areas clean
- Frequently fulfilled shifts scheduled for 10+ hours, overnight, on holidays, on weekends and in inclement weather
Shift Lead
Burney's Sweets & More
04.2021 - 02.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated tasks and responsibilities.
- Open and close responsibilities - ensuring front of house is stocked, orders are ready for customer pick up, supervising front of house staff and nightly register reconciliations
- Front of house responsibilities - assisting customers with custom orders and pastry selections, making custom cold and hot beverages, processing payments
Barista
Starbucks
06.2021 - 11.2021
- Opened and closed regularly
- Received and processed customer payments
- Managed inventory by restocking products as needed
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Kept a clean and organized workspace for optimal productivity and safety, especially during rushes
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
Cashier
Lowes Foods
08.2020 - 03.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Opening Duties - ensured register areas were well stocked, registers were fully funded and adequately staffed
Recorded sales on a register by scanning items, itemizing, and totaling customers' purchases. - Resolved customer issues and answered questions
- Mentored new employees on cashier duties and best practices
Education
High School Diploma -
Wake Forest High School
Wake Forest, NC06-2021
Skills
- Strong work ethic
- Customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- High volume dining
- Team collaboration
- Upselling techniques
Timeline
Server
Waffle House
04.2024 - 11.2024
Barista
Starbucks
06.2021 - 11.2021
Shift Lead
Burney's Sweets & More
04.2021 - 02.2024
Cashier
Lowes Foods
08.2020 - 03.2021
High School Diploma -
Wake Forest High School
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