Shawanda Brown.
Vacaville,CA
Summary
Healthcare professional with comprehensive experience in medical assistance and team supervision. Proven ability to enhance clinical operations and support staff growth to achieve optimal patient outcomes. Known for strong teamwork, adaptability, and results-driven approach in dynamic healthcare and customer service environments.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Panera Bread
03.2011 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Managed staff hiring, training and supervision.
Medical Assistant/Receptionist
Northern California Foot & Ankle Center
03.2020 - 07.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Cashier Team Lead
McDonald's
01.2008 - 01.2011
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certified Medical Assistant
Vallejo Regional Education Center
02.2020
Certified Nursing Assistant
Fairfield / Suisun Adult School.
03.2009
High School Diploma -
Angelo Rodriguez High School.
06.2007
Skills
-Employee Training
-Workplace Safety
-Staff Management
-Team Leadership
-Fluent in Spanish and English
-Fit to administer ID, IM, and SQ injections
-HIPAA Compliance
-Customer Service
Timeline
Medical Assistant/Receptionist
Northern California Foot & Ankle Center
03.2020 - 07.2024
Shift Supervisor
Panera Bread
03.2011 - Current
Cashier Team Lead
McDonald's
01.2008 - 01.2011
Certified Medical Assistant
Vallejo Regional Education Center
Certified Nursing Assistant
Fairfield / Suisun Adult School.
High School Diploma -
Angelo Rodriguez High School.
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