Programming experience in Python
Kate Howard
Graduate Student
Superior,CO
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
1
1
year of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
Sales Associate Specialist
Victoria's Secret & PINK
Centennial, CO
12.2017 - 12.2018
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported loss prevention goals by monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits or exchanges.
Barista
Starbucks
Lone Tree, CO
03.2017 - 05.2017
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Barista
Safeway
Lone Tree, CO
01.2016 - 05.2016
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Arts - Linguistics
01.2019 - 12.2020
- Dean's List [Fall 2020]
Bachelor of Arts - Anthropology
01.2019 - 12.2020
- Dean's List [Fall 2020]
Master of Arts - Linguistics
01.2021 - 12.2021
High School Diploma -
08.2011 - 01.2016
No Degree -
02.2014 - 01.2015
Skills
Sales expertise
Software
Programming experience in R
Timeline
University of Colorado At Boulder - Master of Arts, Linguistics
01.2021 - 12.2021
University of Colorado Boulder - Bachelor of Arts, Linguistics
01.2019 - 12.2020
University of Colorado At Boulder - Bachelor of Arts, Anthropology
01.2019 - 12.2020
Sales Associate Specialist - Victoria's Secret & PINK
12.2017 - 12.2018
Barista - Starbucks
03.2017 - 05.2017
Barista - Safeway
01.2016 - 05.2016
Ishikawa Municipal Kanazawa West Senior High Schoo - No Degree,
02.2014 - 01.2015
Cypress Creek High School - High School Diploma,
08.2011 - 01.2016
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