Joanne Navarro
Santa Ana,CA
Summary
Dedicated and people-oriented Cashier experienced in coordinating retail sales operations with company policies and procedures, looking to transfer to a career as a Receptionist. Driven to provide excellent customer service through an in-depth understanding of customer prospects and customer loyalty. Equipped with transferrable work experience inclusive of Communication, Microsoft Office Suite, and Administrative Support. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Target
10.2022 - 06.2023
- Implement advanced sales strategies by identifying and recommending complementary products to customers, increasing average purchase amounts by 10%
- Coach and mentor new team members by conducting practical lessons on cash register use, stocking procedures, and customer service policies, ensuring reliability and productivity following onboarding
- Cultivate trusting and positive relationships with customers by resolving issues, addressing concerns, and answering questions, resulting in a customer satisfaction rating of 100% of the knowledge of guest service
- Experienced in retail business fundamentals including department sales trends, pricing and promotion strategies, inventory management, and process efficiency & improvement
- Experience supporting daily/weekly workload to support business priorities and deliver on sales, and goals.
- Worked different stations to provide optimal coverage and meet production goals.
Brand Representative
Hollister.Co
10.2021 - 11.2022
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed an understanding of customers' personal styles and preferences when offering product advice.
- Assisted with daily opening and closing tasks to maintain a clean, neat, and professional store.
- Completed floorsets, filled floors, and rang up customers.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with the goal of developing brand loyalty.
- Fast-paced friendly environment
Team Member Barista
Jamba Juice
07.2021 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
No Degree - Buisness Administrative
Santa Ana College
Santa Ana, CA06.2025
High School Diploma -
Segerstrom High School
Santa Ana, CA06.2022
Skills
- Time management, Filing & Mail Management, communication, Customer Service, Microsoft Office Suite, Scheduling
- Fluently Bilingual (Spanish)
- Willingness to learn
- Stocking and Replenishing
- Retail Transactions
- Sales Expertise
- Maintain Systems
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Target
10.2022 - 06.2023
Brand Representative
Hollister.Co
10.2021 - 11.2022
Team Member Barista
Jamba Juice
07.2021 - 12.2021
No Degree - Buisness Administrative
Santa Ana College
High School Diploma -
Segerstrom High School
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