Jamie Ferguson
San Antonio
Summary
U.S. Army veteran with a 100% service-connected disability seeking leadership opportunities. Dedicated Medical Technician offering both direct patient care and management experience. Committed to obtaining the highest level of patient satisfaction through regulatory compliance and adherence to practice standards. Experienced leader entrusted with managing work schedules, assigning tasks, and providing supervisors input on performance, progress, and training needs of employees. Excellent communication and interpersonal skills with patients, leaders, and fellow healthcare professionals.
Overview
7
7
years of professional experience
Work History
Lead Medical Technician
San Antonio Military Entrance Processing Station
10.2023 - Current
- Manage message center and tracker board in GENESIS
- Prepare Drug and Alcohol Test (DAT) and HIV control logs, package, and ship specimens to testing laboratory
- Perform proper testing of equipment to ensure they are in working condition
- Interact with patients to give proper instructions while demonstrating high standards of performance, teamwork, and compassion
- Request medical consultations specific to applicants medical conditions
- Assisted in the training and mentoring of junior technicians, fostering a supportive learning atmosphere.
Medical Technician
San Antonio Military Entrance Processing Station
08.2021 - 10.2023
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Verify applicant identities using previously captured biometrics
- Prepare Drug and Alcohol Test (DAT) and HIV control logs, package, and ship specimens to testing laboratory
- Interact with patients to give proper instructions while demonstrating high standards of performance, teamwork, and compassion
- Maintain message center and tracker board in GENESIS.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Medical Technician
Des Moines Military Entrance Processing Station
04.2019 - 08.2021
- Measure vital signs such as blood pressure, pulse rate, temperature, height, and weight for prospective military members
- Verify applicant identities using previously captured biometrics
- Prepare Drug and Alcohol Test (DAT) and HIV control logs, package, and ship specimens to testing laboratory
- Interact with patients to give proper instructions while demonstrating high standards of performance, teamwork, and compassion
- Maintain message center and tracker board in GENESIS.
Veterans Service Representative
Veterans Benefits Administration
06.2017 - 04.2019
- Explained benefit programs and entitlement criteria, conducted interviews, identified issues and gathered relevant evidence
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials (i.e., diagnostic tests, office notes, operative reports, etc.) to determine service connection and disability entitlement
- Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
- Made determinations as to the eligibility for the type of benefit sought to include questions related to adequacy of military service, medical evidence, and the evaluation of evidence of income, employability, dependence, and relationship
- Reviewed claimed cases to assure all issues had been addressed, applied, interpreted VA laws, including veterans' case law, existing statutes and procedures, precedent rulings, and state law in the adjudication process
- Utilized various electronic data processing (EDP) systems to input data for processing claims, generate automated correspondence, and to generate the award and notification letter to the veteran describing the decision
- Requested any additional documentation from a variety of sources to provide documentation for claims requiring adjudication.
- Achieved high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
Education
Certified Medical Assistant Course -
San Juan College
Skills
- Critical Thinking & Problem Solving
- Benefits Administration
- Integrity and Honesty
- Staff education and training
- Diversity and Inclusion
- Customer satisfaction measurement
- Accountability
- Detail Oriented
Accomplishments
- Civilian Service Achievement Medal: 05/27/20
- Performance Award: 06/15/20
- Performance Award: 06/01/21
- Civilian Service Achievement: 06/30/21
- Performance Award: 06/02/23
- Coined by numerous leaders including the 1st Battalion Commander; Spokane, WA MEPS Commander; Minneapolis Recruiting Battalion; and Iowa Army Reserve Recruiting Command
Timeline
Lead Medical Technician
San Antonio Military Entrance Processing Station
10.2023 - Current
Medical Technician
San Antonio Military Entrance Processing Station
08.2021 - 10.2023
Medical Technician
Des Moines Military Entrance Processing Station
04.2019 - 08.2021
Veterans Service Representative
Veterans Benefits Administration
06.2017 - 04.2019
Certified Medical Assistant Course -
San Juan College
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