Raymond Bonilla
Sunrise,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
27
27
years of professional experience
Work History
Virtual Assistant
AO Investments
Bogota, Colombia
04.2022 - 06.2024
- Assist potential clients with information to purchase Investment Properties
- Maintained a database of client information including contact details, preferences..
- Managed customer inquiries through email and telephone communication.
Customer Service Representative
Scotiabank
Bogota, Colombia
10.2018 - 03.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Camera Technician
Panavision
New Orleans, LA
07.2016 - 09.2018
- Calibrated lenses for optimal performance of the camera system.
- Maintained, repaired, and tested camera equipment for broadcast and video production.
- Provided Support on live sets by working directly with crew members/ Assistant Directors
Camera Technician
Panavision
New York, NY
09.2010 - 02.2015
- Performed preventive maintenance on all cameras and related peripherals.
- Tested, maintained and cleaned camera and lighting equipment to ensure proper working order for shooting.
- Collaborated with production team on high quality and timely delivery of products.
Camera Technician
Panavision
Orlando, FL
08.2005 - 09.2010
- Coordinated with other crew members to ensure smooth operation of the entire production process.
- Tested, maintained and repaired equipment, keeping in excellent working condition.
- Collaborated with production team on high quality and timely delivery of products.
Camera Technician
CineVideoTech
Miami, Fl.
01.1997 - 06.2005
- Performed preventive maintenance on all cameras and related peripherals.
- Troubleshot and resolved technical issues with camera systems.
- Timely delivery and support of equipment to Live sets
Education
Realtor Certification - Real Estate
Gold Coast Real Estate School
Fort Lauderdale03-2002
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
Fort Lauderdale, FL01-1997
High School Diploma -
Stranahan High School
Fort Lauderdale, FL07-1992
Skills
- Appointment Coordination
- Customer Service
- Database entry
- Product Sales
- Product Education
- Service Upselling
- Complaint Handling
- Task Prioritization
Languages
Spanish
Professional
References
References available upon request.
Timeline
Virtual Assistant
AO Investments
04.2022 - 06.2024
Customer Service Representative
Scotiabank
10.2018 - 03.2022
Camera Technician
Panavision
07.2016 - 09.2018
Camera Technician
Panavision
09.2010 - 02.2015
Camera Technician
Panavision
08.2005 - 09.2010
Camera Technician
CineVideoTech
01.1997 - 06.2005
Realtor Certification - Real Estate
Gold Coast Real Estate School
Associate of Applied Science - Electronic Engineering
ITT Technical Institute
High School Diploma -
Stranahan High School
Similar Profiles
Dalmy FiskDalmy Fisk
Merchandie Associate Manager at AO RacingMerchandie Associate Manager at AO Racing
Aaqib HussainAaqib Hussain
Assistant Manager at AO SMITH CORPORATIONAssistant Manager at AO SMITH CORPORATION
Adam RutherfordAdam Rutherford
Production Line Worker at AO Smith Water HeatersProduction Line Worker at AO Smith Water Heaters
Theresa BenderTheresa Bender
Medical Coding Student at Florida International UniversityMedical Coding Student at Florida International University
Austin TolomeoAustin Tolomeo
Assistant Store Manager at Single Source, Inc.Assistant Store Manager at Single Source, Inc.