Olyvia Schuurmans
Summary
Dependable hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Harvester Kitchen by Bryan
01.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Personalized service for regular guests by remembering their preferences and special occasions, fostering loyal customer base.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Assisted in menu development by providing feedback on popular dishes and guest requests.
Substitute
Madison Central School District
09.2018 - 01.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Uphold classroom routines to support student environments and maintain consistent schedules
- Kept students on-task with positive reinforcement strategies
- Took over class for regular classroom teacher, managing assignments, student needs and record keeping
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes
- Worked with principal's office on disciplinary and safety issues
DSP
Valiant Living
01.2022 - 09.2022
- Administered medication as directed by physician
- Maintained clean, safe and well-organized patient environment
- Assisted disabled clients to support independence and well-being
- Developed rapport to create safe and trusting environment for care
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning
- Laundered items, changed sheets and made bed to keep patients bedroom clean
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Maintained strong connections within caregiver community to gain continuous knowledge
Preschool Teacher
KEP
01.2019 - 01.2022
- Lead English teacher for age 3-4 class at an English immersion preschool
- Lead the daily routine as well as preparation needed for execution
- Maintained daily communication with parents and addressed any concerns
- Communicated with coworkers on the function of program
- Weekly meetings to further develop curriculum and activities
- Chaperoned field trips
- Conducted parent teacher conferences, wrote progress reports on each student during various points in the year
- Maintained a safe and fun classroom environment
Server/Hostess
Hillside Steakhouse and Resort
10.2018 - 01.2019
- Greeted and sat customers
- Maintained knowledge of menu offerings, including daily specials, cocktail, and wine pairings
- Took orders and served food and drinks
- Completed cleaning tasks at open and close
- Made sure details of food order was sent and made correctly, and looked presentable for guests
- Anticipated and fulfilled guest needs to the best of my ability
- Built rapport with a diverse range of customers, managers, and coworkers
- Quickly resolved any issues before problems arose
- Multitasked in a fast paced environment while remaining professional and courteous
Education
Bachelor of Arts - Art
Augustana University
Sioux Falls, SD05-2027
Bachelor of Arts - Education
DSU
Madison, South Dakota10-2027
Skills
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Memory retention
- Cleanliness standards
- Menu Memorization
- Food safety understanding
- Order Accuracy
- Suggestive Selling
- Foreign language proficiency
Languages
Turkish
Full Professional
French
Limited Working
Timeline
Server
Harvester Kitchen by Bryan
01.2023 - Current
DSP
Valiant Living
01.2022 - 09.2022
Preschool Teacher
KEP
01.2019 - 01.2022
Server/Hostess
Hillside Steakhouse and Resort
10.2018 - 01.2019
Substitute
Madison Central School District
09.2018 - 01.2023
Bachelor of Arts - Art
Augustana University
Bachelor of Arts - Education
DSU
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