Courtney Kern-Hendrickson

• Working with the General Manager to create, execute and maintain the store business plan.

• A critical leader in driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development.

• Responsible for supporting the execution of the store strategy to achieve performance goals.

• Recruit, hire, onboard, develop and lead a team of managers and employees.

• Ensure consistent execution of standard operating procedures.

• Store Merchandiser, executing all monthly planograms, flexing and visuals.

3

• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Cultivated strong relationships with venue owners and managers, leading to increased booking opportunities.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff of over 30 employees, fostering a positive work environment.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Responsible for writing the weekly schedule, and communicating with employees to ensure they have accurate availability.
• Responsible for interviews, hiring and training employees and management.
• Kids merchandiser, including flexing and visual merchandising.

• Leading twice per week shipment, including opening, executing and back stocking inventory.

• Responsible for store signage, including daily audits.

• Responsible for all store markdowns.

• Women's lead merchandiser, including flexing and visuals.

• Assistant to the Assistant General Manager.

• Keeping the store set to standards.

• Cashier- including a 5% credit card conversion.

• Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
• Fostered creativity within the household through arts and crafts projects that encouraged originality and selfexpression.
• Established a safe and nurturing environment, effectively minimizing accidents and injuries during playtime.
• Created safe, inviting in-home environment conducive to structured activity and unstructured play.

• Cashier, Top 20 in card conversion.