Haylee Dunman
Mabank,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Child and Family Guidance
Kaufman, Texas
06.2023 - Current
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Coordinated with other departments within the practice to ensure timely patient care.
- Reviewed patient medical history documents prior to appointment scheduling.
- Resolved customer complaints in a professional manner.
- Inputted patient data into the electronic health record system.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Assisted physicians and nursing staff by providing administrative support services.
- Worked collaboratively with other team members to meet departmental goals.
- Provided assistance with additional tasks as needed or requested by management.
- Scheduled and confirmed appointments.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Provided timely, courteous, and knowledgeable responses to information requests.
Customer Service Representative
Nav central
Forney, Texas
08.2020 - 01.2023
- Managed incoming calls to schedule appointments and answer questions.
- Processed patient referrals and insurance verifications.
- Provided information regarding medical services, fees, and payment options.
- Developed systems for tracking patient appointment scheduling data.
- Monitored patient wait times to ensure timely service delivery.
- Collaborated with other departments to coordinate care plans and schedules.
- Resolved customer inquiries in a timely manner.
- Generated reports on patient appointment scheduling metrics.
- Maintained updated records of all scheduled appointments.
- Utilized computer applications to manage daily tasks efficiently.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
- Communicated changes in policy or procedure updates to customers.
- Performed administrative duties such as filing paperwork and faxing documents.
- Coordinated with physicians' offices regarding referral requests.
- Assessed patient satisfaction levels through surveys and feedback forms.
- Answered customer questions and scheduled appointments.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Set and confirmed customer appointments.
- Provided reminder calls to clients prior to scheduled visits.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
Education
Certified Nursing Assistant -
Texas Careers Institute
Dallas, TX07-2020
Registered Dental Assistant -
Elite Dental Assisting School
Forney, TX09-2015
High School Diploma -
Crandall High School
Crandall, TX05-2015
Skills
- Complaint resolution
- Scheduling
- Multi-task management
- Record preparation
- Account updating
- Medical terminology
- Critical thinking
- Customer consulting
- Coordination
- Courteous demeanor
- Prioritization
- Grammar
- Microsoft office expertise
- Customer relations
- Team development
- Professional telephone demeanor
- Calm demeanor
- Multi-line telephone operations
- Reading comprehension
- Information security
- Follow-up skills
- Time management
- Call center procedures
- Appointment scheduling
- Payment processing
- Hospitality and accommodation
- Microsoft outlook
- Adaptive team player
Timeline
Customer Service Representative
Child and Family Guidance
06.2023 - Current
Customer Service Representative
Nav central
08.2020 - 01.2023
Certified Nursing Assistant -
Texas Careers Institute
Registered Dental Assistant -
Elite Dental Assisting School
High School Diploma -
Crandall High School