Summary
Work History
Education
Skills
Software
Timeline
Certification
Overview
BusinessAnalyst
Christy Cyr

Christy Cyr

Beer, Wine, & Spirits Specialist
Seattle,WA

Summary

Driven retail and grocery professional with top-notch sales abilities, service-oriented nature, and analytical approach to resolving customer problems is ready to transition out of brick and mortar and into a remote or hybrid customer service position. Has learned multiple industries quickly, easily selling products while adapting to new industry trends and changing customer desires.

Work History

Beer, Wine, & Spirits Specialist

PCC COMMUNITY MARKETS
Seattle, WA
06.2018 - Current
  • Manage and direct BWS department, including, buying, stocking, inventory control, merchandising, and managing vendor relationships
  • Collaboratively work with other department heads and management to build total-store sales via cross-merchandising and to build trust and relationships within diverse neighborhood
  • Used product knowledge, sales abilities, and customer service skills to drive substantial sales increases in BWS products, achieving highest percentage of BWS sales as a percentage of total store sales in company, from 5% to 8% on average
  • Recruit, mentor, and supervise team of assistants
  • Established popular store display highlighting products from local POC, increasing sales from those producers by 25-50%

Wine Supervisor

TOTAL WINE & MORE
SEATTLE, WA
03.2016 - 05.2018
  • Supervised of staff of 20 employees as well as vendor-merchandisers
  • Responsible for opening, closing, daily accounting, inventory, loss prevention, training, mentorship, discipline, customer service, and achieving sales goals
  • Primarily responsible for monitoring customer satisfaction surveys, addressing any customer complaints with empathy and can-do problem solving approach
  • Ran community outreach effort and events
  • Established store wine education program for customers

Store Manager

Super Supplements
Burien, WA
03.2010 - 01.2016
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Management of staff of 10
  • Ran community outreach program and events
  • Responsible for hiring & firing, recruitment, training, mentorship, discipline, scheduling, inventory, loss prevention, meeting sales goals, and implementing all company policies
  • Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.

Social Media Intern

LOW INCOME HOUSING INSTITUTE
Seattle, WA
01.2013 - 06.2014
  • Responded to comments, posts and questions from various channels
  • Tracked social media engagement to identify high-performing ideas for campaigns
  • Created and distributed engaging content on social media
  • Analyzed trends in social media posts and followers to maximize views
  • Increased average engagement on social media channels by 50%
  • Worked with assigned team on projects to meet deliverables

Head Bartender

Feast Restaurant
Decatur, GA
03.2006 - 12.2007
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Responsible for designing profitable and seasonal wine lists
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers

Education

Religious Studies & English

Georgia State University
Atlanta, GA
01.2001 - 01.2004

Skills

    Complaint resolution

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Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Powerpoint

SalesForce

Timeline

Beer, Wine, & Spirits Specialist

PCC COMMUNITY MARKETS
06.2018 - Current

Wine Supervisor

TOTAL WINE & MORE
03.2016 - 05.2018

Social Media Intern

LOW INCOME HOUSING INSTITUTE
01.2013 - 06.2014

Store Manager

Super Supplements
03.2010 - 01.2016

Head Bartender

Feast Restaurant
03.2006 - 12.2007

Religious Studies & English

Georgia State University
01.2001 - 01.2004

WSET Level II

Certified Cicerone Beer Server

Certification

WSET Level II

Overview

15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

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Christy CyrBeer, Wine, & Spirits Specialist