Summary
Work History
Education
Skills
Software
Timeline
Certification
Overview
BusinessAnalyst
Christy Cyr

Christy Cyr

Beer, Wine, & Spirits Specialist
Seattle,WA

Summary

Driven retail and grocery professional with top-notch sales abilities, service-oriented nature, and analytical approach to resolving customer problems is ready to transition out of brick and mortar and into a remote or hybrid customer service position. Has learned multiple industries quickly, easily selling products while adapting to new industry trends and changing customer desires.

Work History

Beer, Wine, & Spirits Specialist

PCC COMMUNITY MARKETS
Seattle, WA
06.2018 - Current
  • Manage and direct BWS department, including, buying, stocking, inventory control, merchandising, and managing vendor relationships
  • Collaboratively work with other department heads and management to build total-store sales via cross-merchandising and to build trust and relationships within diverse neighborhood
  • Used product knowledge, sales abilities, and customer service skills to drive substantial sales increases in BWS products, achieving highest percentage of BWS sales as a percentage of total store sales in company, from 5% to 8% on average
  • Recruit, mentor, and supervise team of assistants
  • Established popular store display highlighting products from local POC, increasing sales from those producers by 25-50%

Wine Supervisor

TOTAL WINE & MORE
SEATTLE, WA
03.2016 - 05.2018
  • Supervised of staff of 20 employees as well as vendor-merchandisers
  • Responsible for opening, closing, daily accounting, inventory, loss prevention, training, mentorship, discipline, customer service, and achieving sales goals
  • Primarily responsible for monitoring customer satisfaction surveys, addressing any customer complaints with empathy and can-do problem solving approach
  • Ran community outreach effort and events
  • Established store wine education program for customers

Store Manager

Super Supplements
Burien, WA
03.2010 - 01.2016
  • Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs
  • Management of staff of 10
  • Ran community outreach program and events
  • Responsible for hiring & firing, recruitment, training, mentorship, discipline, scheduling, inventory, loss prevention, meeting sales goals, and implementing all company policies
  • Coached sales associates in product specifications and selling techniques, significantly increasing customer satisfaction ratings.

Social Media Intern

LOW INCOME HOUSING INSTITUTE
Seattle, WA
01.2013 - 06.2014
  • Responded to comments, posts and questions from various channels
  • Tracked social media engagement to identify high-performing ideas for campaigns
  • Created and distributed engaging content on social media
  • Analyzed trends in social media posts and followers to maximize views
  • Increased average engagement on social media channels by 50%
  • Worked with assigned team on projects to meet deliverables

Head Bartender

Feast Restaurant
Decatur, GA
03.2006 - 12.2007
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Responsible for designing profitable and seasonal wine lists
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Developed new signature cocktails to support bar marketing brand and increase profits
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers

Education

Religious Studies & English

Georgia State University
Atlanta, GA
01.2001 - 01.2004

Skills

    Complaint resolution

Sales expertise

Report preparation

Key stakeholder relationship building

CRM

Shipping procedures understanding

Account management

Administrative support

Staff education and training

Transcription

Data Entry

Types 60 cwpm

Project Management

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Powerpoint

SalesForce

Timeline

Beer, Wine, & Spirits Specialist

PCC COMMUNITY MARKETS
06.2018 - Current

Wine Supervisor

TOTAL WINE & MORE
03.2016 - 05.2018

Social Media Intern

LOW INCOME HOUSING INSTITUTE
01.2013 - 06.2014

Store Manager

Super Supplements
03.2010 - 01.2016

Head Bartender

Feast Restaurant
03.2006 - 12.2007

Religious Studies & English

Georgia State University
01.2001 - 01.2004

Certification

WSET Level II

Overview

15
15
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

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Christy CyrBeer, Wine, & Spirits Specialist