Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Additional Information
Interests
Timeline
CustomerServiceRepresentative
DOMONIQUE BOLAN

DOMONIQUE BOLAN

Atlanta,Georgia

Summary

Former Medical scribe with management skills and exceptional people skills. Well versed in medical terminalogies, anatomy and sales. Experienced in handling sensitive information and providing the neccessary information and critical thinking skills needed to make important decisions. Military diciplined with a thirst of knowledge to better learn, grow and adapt to the sitation around me. Versatile business leader bringing 5 years of experience as accomplished Scribe and Pharmacy Technician. Strategic problem solver, change manager and visionary executive with success implementing plans to meet current and future needs. Key expertise in Health Industry. Results-driven Pharm Tech and ER Scribe with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
4
4
Certificates
2
2
Languages

Work History

President

NYSFE Magazine
Atlanta, GA
07.2017 - 12.2021
  • Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
  • Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
  • Achieved under-budget and on-time project management to adhere to project goals.
  • Generated [Number]% increase in client accounts through implementation of effective market strategies across major search engine platforms.
  • Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
  • Supported and supervised team of [Number] [Type] professionals.

Medical Scribe

Scribe America
Atlanta, GA
12.2018 - 12.2019
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Selected appropriate ICD-10 and CPT codes for records.
  • Processed paperwork such as discharges and transportation orders to coordinate patient movements.
  • Developed advanced proficiency in EPIC records management software.
  • Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
  • Submitted orders for additional tests and examinations.

ER Medical Scribe

Atlanta Piedmont Hospital, Medical Scribe
Atlanta, Georgia
03.2017 - 08.2017
  • Perform multiple clerical and administrative duties that include registering patients, updating demographic information including insurance policies, medical record maintenance, sending outgoing messages to physicians
  • Assist in billing department by entering data from patient's ER visit using physician's document and nursing notes into EPIC software
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
  • Processed paperwork such as discharges and transportation orders to coordinate patient movements.
  • Implemented new coding procedures that reduced mistakes by 85% and simplified processes.
  • Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Accompanied physicians through day in fast-paced, stressful environments.

Pharmacy Technician

CVS Pharmacy Publix Pharmacy
Columbus, Georgia
04.2016 - 08.2018
  • Pickups and deliveries of medications in a thorough and timley manner
  • Filled complex and sensitive prescriptions from the primary care provider
  • Utilize computer systems to complete and update patients information
  • Restock, clean and maintain work areas within the pharmacy to keep accurate accountability of the sensitive and important patient information and medications
  • Assists phamacist in everyway shape or form to better provide patients the best health care service possible.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Clinical Volunteer

John B Amos Cancer Treatment Center
Columbus, GA
01.2016 - 07.2016
  • Conducted inpatient comfort care rounds to promote patient satisfaction.
  • Took newspapers, flowers and other personal items to patients on all floors.
  • Transported patients and helped with discharge procedures.
  • Adhered to policies and procedures to promote hospital mission and vision.
  • Complied with HIPAA standards to confidentially maintain patient medical information.
  • Assessed patient room and care environment to optimize patient comfort by keeping areas free of clutter.

Sales Associate

Best Buy Mobile
Columbus, Georgia
01.2015 - 01.2016
  • Explain and inform the customer about the quality, calue and style of the product to best fit the customers needs and wants
  • Was trained at the level of managers in order to maintain and continue operations wheneber management was not available
  • Designed the entire buying process to be tailored to each individual customer to best fit their needs.

Education

Bachelor of Science - Biology, Pre-Med

Columbus State University
08.2013 - 12.2018

Skills

    Negotiation

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Certification

Marketing Analysis: Advanced

Affiliations

1. Member of American Medical Student Association 2. Member of Kappa Alpha Psi Fraternity Inc. 3. Member of Tri-Beta Honors Biology Club 4. Member on Executive Board of Student Government Association 5. Member of Senior ROTC program

Accomplishments

  • Achieved 64th Annual Grammy Invite by completing 3 successful Magazine Campaigns with accuracy and efficiency.
  • Collaborated with team of Hospitals and medical offices in Long Island in the development of medical application "The Patient App"
  • Supervised team of 15 staff members.
  • Collaborated with mentor Dr.Holloman in the development of Senior Research project based around pharmaceutical drug Metformin ability to slow cancer cell growth.
  • Collaborated with Grammy Nominated and coverstars in the development of Issues 4-8 Medica Run at NYFW Fashion Gallery.

Additional Information

My gap in traditional work experience is supplemented by my passion to always grow within a given field. I am very hardworking, dedicated and meticulous in details in my work. I pride myself in my ability to always put people and the community first. I have a deep passion for healthcare and community building. I don't make excuses and will always find a way to complete whatever task that is presented to me. My motto is "Practice makes improvement, not perfect". As I can always better my best and strive for growth in all respect.

Interests

Web And Application Development

Forex

Stock Option Trading

Community Healthcare

Non-Profit

Painting and Sketching

Fishing

Marketing and Branding

Timeline

Medical Scribe

Scribe America
12.2018 - 12.2019

BLS Certified

07-2018

President

NYSFE Magazine
07.2017 - 12.2021

ER Medical Scribe

Atlanta Piedmont Hospital, Medical Scribe
03.2017 - 08.2017

Pharmacy Technician

CVS Pharmacy Publix Pharmacy
04.2016 - 08.2018

Pharmacy Tech License

03-2016

Clinical Volunteer

John B Amos Cancer Treatment Center
01.2016 - 07.2016

Sales Associate

Best Buy Mobile
01.2015 - 01.2016

Bachelor of Science - Biology, Pre-Med

Columbus State University
08.2013 - 12.2018
DOMONIQUE BOLAN