TODD S. MOIR
Eagle Mountain,UT
Summary
Results-driven professional skilled in building trusted client relationships that enhance negotiations and long-term loyalty. Recognized for strong organizational skills, attention to detail, and a collaborative, solutions-focused approach that builds client confidence and company success.
Overview
13
13
years of professional experience
Work History
VIP Sales Manager
Havenlight
01.2022 - 10.2025
- Played an integral role in the development and launch of the Havenlight VIP Program and concierge services.
- Cultivated and strengthened relationships with high-value and VIP clients, driving loyalty and positioning the company as First-In-Mind for fine art acquisition.
- Created and maintained sales pipeline, and implemented sales reporting systems (SOPs, forecasting, tracking), consistently exceeding revenue goals.
- Collaborated with artists and departmental teams to deliver on client expectations and timelines.
Customer Experience Manager
Havenlight
01.2020 - 01.2022
- Directed customer communications across multiple channels, improving response consistency and timeliness.
- Established methods to measure and enhance client experiences; launched customer tracking program to analyze engagement trends.
- Partnered with internal teams to create integrated solutions to customer concerns, improving service efficiency and client retention.
- Built strong customer relationships, driving repeat sales and upsell opportunities.
Director of Manufacturing
Havenlight
01.2013 - 01.2020
- Led production team of 20+ to meet performance, quality, and efficiency goals.
- Set and tracked monthly/quarterly/annual production metrics aligned with company strategy.
- Utilized data analysis to optimize throughput and reduce waste.
- Collaborated with Sales, Marketing, and IT teams to ensure operational alignment.
Education
Bachelor of Science - Psychology
University of Utah
Skills
- Client Relationship Management
- Process Optimization
- Sales Forecasting & Reporting
- Data Analysis & Problem Solving
- Strategic Planning & Execution
- Interdepartmental Collaboration
- Communication & Negotiation
- Team Leadership
Timeline
VIP Sales Manager
Havenlight
01.2022 - 10.2025
Customer Experience Manager
Havenlight
01.2020 - 01.2022
Director of Manufacturing
Havenlight
01.2013 - 01.2020
Bachelor of Science - Psychology
University of Utah
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