August Clauss
Las Vegas,NV
Summary
Results-oriented VIP Sales Manager with extensive experience in driving sales growth and developing high-performing teams. Skilled in training development and customer relationship management to enhance team effectiveness and achieve measurable outcomes.
Overview
21
21
years of professional experience
Work History
VIP Sales Manager
Hilton Grand Vacations
Las Vegas, NV
06.2012 - Current
- Cultivated a high-performing sales team, achieving top rankings company-wide annually while fostering a culture of integrity and high retention rates.
- Supervised daily operations within sales department to ensure effective workflows and team alignment.
- Developed training programs that enhanced staff performance and strengthened product knowledge.
- Trained and mentored teams during multiple new site rollouts of VIP program.
VIP Sales Executive
Hilton Grand Vacations
Las Vegas, NV
06.2011 - 06.2012
- Delivered persuasive presentations to tours opting against full ownership, showcasing HGV product advantages to influence decision-making.
- Resolved customer issues with knowledgeable, friendly service, resulting in increased satisfaction levels.
- Developed innovative solutions that improved team performance and enhanced overall outcomes.
Action Line Sales Executive
Hilton Grand Vacations
Las Vegas, NV
11.2008 - 06.2011
- Delivered presentations showcasing vacation ownership opportunities, engaging potential buyers to drive interest.
- Evaluated customer needs during interactions to offer personalized solutions that align with their preferences.
- Engaged in regular training sessions to enhance knowledge of company offerings and policies for improved customer interactions.
Vacation Services Coordinator
Starwood Vacations Ownership
Scottsdale, AZ
05.2006 - 10.2008
- Exceeded all productivity goals set by management including conversion rate (74%) and sales volume (over $3 million)
- Engaged guests in vacation ownership through persuasive communication and personal rapport.
- Applied professional persuasion techniques to boost guest engagement and increase sales.
- Delivered concierge services to hotel guests adhering to Westin Brand standards.
Activations Manager
Starwood Vacations Ownership
Tempe, AZ
12.2004 - 05.2006
- Grew team from 5 to 45 representatives in two years, significantly increasing capacity to handle customer inquiries.
- Hired and managed team of vacation planners, establishing arrival dates and preview times to enhance customer experience.
- Developed comprehensive training materials, enabling startup team to achieve onboarding efficiency.
Education
Associate of Arts - Business Management
The University of Texas At El Paso
El Paso, TX06-1998
Skills
- Strategic sales planning
- Forecasting and analytics
- Client relationship management
- Leadership in sales teams
- Performance evaluation
- Development and training programs
- Mentorship and coaching skills
- Communication effectiveness
- Problem-solving abilities
Timeline
VIP Sales Manager
Hilton Grand Vacations
06.2012 - Current
VIP Sales Executive
Hilton Grand Vacations
06.2011 - 06.2012
Action Line Sales Executive
Hilton Grand Vacations
11.2008 - 06.2011
Vacation Services Coordinator
Starwood Vacations Ownership
05.2006 - 10.2008
Activations Manager
Starwood Vacations Ownership
12.2004 - 05.2006
Associate of Arts - Business Management
The University of Texas At El Paso