Marcos Vinicio Munoz Aksacki
Pembroke Pines
Summary
Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and strong work ethic at Gauchos Village to enhance guest satisfaction significantly. My role as a Managing Host combined with a background in sales and customer service at Best Buy showcases my ability to boost sales and foster lasting customer relationships. Fluent in multiple languages, I bring a unique blend of hard and soft skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Server
Piola Restaurant
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Advisor
Best Buy
11.2020 - 07.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
Cashier
Ralphs Grocery Kroger
07.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Managing Host
Gauchos Village
06.2016 - 06.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Burbank High School
Burbank, CA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Hospitality service expertise
- Memory retention
- Sales expertise
- Sales techniques
- Suggestive selling
- Foreign language proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in 2021.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
Server
Piola Restaurant
08.2023 - Current
Sales Advisor
Best Buy
11.2020 - 07.2023
Cashier
Ralphs Grocery Kroger
07.2019 - 08.2020
Managing Host
Gauchos Village
06.2016 - 06.2019
High School Diploma -
Burbank High School
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