Bianca Glogovac
Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in administrative and managerial roles, notably at ShowGrow. Excelled in project management and team collaboration, significantly boosting customer satisfaction and operational efficiency. Skilled in office administration and adept at fostering positive workplace environments. Achieved a 95% attendance rate, demonstrating exceptional time management and interpersonal skills. Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DSD Assistant
Coronado Ridge Skilled Nursing Center
09.2023 - 09.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Responsible for writing accurate job descriptions that reflect role's details
- Responsible for using job descriptions to source qualified candidates, while managing strict communication with each candidate
- Developed refining and setting hiring goals by tracking new recruitment metrics and by maintaining the employer brand
- Responsible for monitoring job openings, candidates, and hiring timelines
- Responsible for updating and adding to procedures throughout the facility
- Responsible for updating current employees about labor legislations
- Conducted monthly group staff meetings and provides staff with individualized feedback
Chapel Staff Manager
The Little Neon Chapel
10.2022 - 01.2024
- Conducted regular staff meetings to keep team informed of updates, address concerns, and promote open communication channels.
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Managed staff schedules to ensure adequate coverage during peak business hours, reducing overtime costs.
- Recruited and trained 7-12 new sales representatives
- Prioritized tasks to ensure that all customer needs were met, kept a clean workspace, and ensured the store's high standards of cleanliness
- Created an Excel spreadsheet to track invoices and payment due dates
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for 21 months
- Achieved top ratings and maintained consistent communication with clients
- Maintained a clean, safe workplace with 95% attendance and 86% annual performance increases
- Drafted, edited, and proofread a monthly newsletter for existing customers
Administrative Assistant Manager
ShowGrow
08.2018 - 10.2022
- Ensured timely completion of projects by effectively managing deadlines and delegating tasks appropriately.
- Assisted in the hiring process, reviewing resumes, scheduling interviews, and onboarding new employees efficiently.
- Optimized workflow efficiency by organizing and maintaining an up-to-date filing system for easy access to critical documents.
- Opened, sorted and distributed incoming messages and correspondence to a 42-person team.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential
- Helped clients with their personal finances via individualized financial counseling
- Maintained a high level of professionalism and provided excellent customer service to all company clients
- Managed communication records from employers to managers, and every draft correspondence to prepare facility agendas.
- Assisted with gathering quotes, documents, and obtaining signatures.
- Managed company's invoices, monthly statements, and processed vouchers.
- Prepared and submitted reports, cost center verifications, and updated spreadsheets coherently.
- Assisted with coordinating events and attending as needed.
- Managed the company's scheduled meeting's, appointments and travel.
- Boosted overall customer satisfaction with prompt resolution of inquiries and concerns, reflecting positively on the company''s reputation.
Education
Associate of Science - Psycology
College of Southern Nevada
Las Vegas, Nevada07.2017
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- File and Record Keeping
- Workload Management
- Administrative duties
- Office Administration
- Project Support
- Project Coordination
- Project Management
- Teamwork and Collaboration
Certification
- CAP - Certified Administrative Professional
- First Aid/CPR Certified
Languages
Bosnian
Native or Bilingual
Timeline
DSD Assistant
Coronado Ridge Skilled Nursing Center
09.2023 - 09.2024
Chapel Staff Manager
The Little Neon Chapel
10.2022 - 01.2024
Administrative Assistant Manager
ShowGrow
08.2018 - 10.2022
- CAP - Certified Administrative Professional
- First Aid/CPR Certified
Associate of Science - Psycology
College of Southern Nevada
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