Felelhue Johnson
Nash General Hospital
Rocky Mount,NC
Summary
Patient Access Representative with 4+ years of experience in patient registration, insurance verification, and HIPAA-compliant front-end operations. Known for calm problem-solving, accurate recordkeeping, and compassionate customer service that supports efficient, patient-centered care.
5
years of professional experience
Work History
Patient Access Representative
1 Year 8 Months- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Patient Access Representative
3 Years 8 Months- Registered patients accurately, verifying demographics, insurance details, and required documentation.
- Scheduled appointments and coordinated patient flow to support timely access to care.
- Collected co-pays and explained financial obligations with professionalism and clarity.
- Entered and updated patient records in electronic systems with strong attention to detail.
- Verified eligibility and benefits to reduce registration delays and support clean billing.
- Resolved patient questions regarding admissions, scheduling, and insurance requirements.
- Maintained HIPAA compliance while handling sensitive patient information and records.
- Collaborated with clinical and billing teams to support efficient front-end operations.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Education
High School Diploma
Skills
Patient registration
Insurance verification
HIPAA compliance
Insurance billing support
Financial transaction management
Patient intake
Medical terminology
Problem-solving
Multitasking and organization
Registration and admissions
Team collaboration
Phone and email etiquette
Patient education
[English] fluency
Timeline
Patient Access Representative
Nash General Hospital
11.2024 - 07.2026
Patient Access Representative
Southill Memorial Hospital
03.2021 - 11.2024
Spalding High School
High School Diploma