Erica Williams
Rogers,AR.
Summary
Knowledgeable and dedicated customer service professional with extensive experience in communicating with Clients. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. A creative and outside the box thinker; looking forward to growing long-term within a good company.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Coordinator FTL
Total Quality Logistics Inc.
Rogers, AR
05.2021 - Current
- Right hand to Logistics Account Executive.
- Ensure shipments arrive on-time with correct equipment
- Communicate directly with customer on current and up coming shipments
- Quote rates for customers depending on market average and other various factors
- Work directly with account broker to maintain book of business in addition to increasing new clientele
- Remain up to date on market pricing for FTL by region
- Collect and manage paperwork necessary for accounting purposes
- Problem solve daily; quickly and effectively to maintain smooth operations
Photographer
Bella Baby Photography
Rogers, AR
02.2020 - 05.2021
- Digitally edited photos to enhance appearance.
- Photographed high-quality images for various print and digital projects.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Archived photographs on computers and servers.
- Edited, toned, captioned and uploaded photographs for publication.
Retail Sales Specialist
Dillards Department Store
Rogers, AR
06.2015 - 04.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Increased business by 33% percent over *last year goals
- Made weekly and monthly sales goals
Education
Associate of Arts - Graphic Communications
Virginia Western Community College
Roanoke, VASkills
- Upselling Products and Services
- Multitasking and Prioritization
- Creative Problem Solving
- Efficient and Detail-Oriented
- De-escalation Techniques
- Data Entry and Maintenance
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Verbal and Written Communication
Timeline
Senior Customer Service Coordinator FTL
Total Quality Logistics Inc.
05.2021 - Current
Photographer
Bella Baby Photography
02.2020 - 05.2021
Retail Sales Specialist
Dillards Department Store
06.2015 - 04.2021
Associate of Arts - Graphic Communications
Virginia Western Community College
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