Fujiko Salie
Oak Park,CA
Summary
Proven leader and skilled communicator, I excelled at Western General Insurance Company by enhancing customer satisfaction and streamlining operations. Specializing in customer relations and small business management, I boosted productivity and fostered strong client relationships, driving repeat business. My approach combines goal setting with relationship building, achieving notable results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Owner
G-Day
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.z
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Claims Assistant
Western General Insurance Company
03.2019 - 10.2020
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Prepared files, letters and notices.
- Assisted adjusters in the field, gathering critical information for accurate evaluations of loss events and damage estimates.
- Boosted departmental productivity by cross-training on various roles within the claims team, providing backup support as needed.
- Transmitted case files between offices.
Education
Bachelor's of Psychology - Psychology
California State University - Channel Islands
Camarillo, CA05.2024
Associate of Applied Science - Behavioral Sciences
Moorpark College
Moorpark, CA05.2022
High School Diploma -
Henry Ford Ii High School
Sterling Heights06.2000
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Goal Setting
- Claims Processing
- Microsoft Office
- Data Entry
- Tracking spreadsheets
- Managing records
Hiking and Paddleboarding
Maintaining an active lifestyle is an essential part of life. I feel hiking and paddle-boarding provide us time in nature increasing positive mental health. It will increase one's life expectancy, and keep you mentally sharp and physically fit. All these factors facilitate a positive work ethic.
Timeline
Claims Assistant
Western General Insurance Company
03.2019 - 10.2020
Owner
G-Day
01.2018 - Current
Bachelor's of Psychology - Psychology
California State University - Channel Islands
Associate of Applied Science - Behavioral Sciences
Moorpark College
High School Diploma -
Henry Ford Ii High School
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