Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faa’ana Seu

Salt Lake City,UT

Summary

Proven Customer Service Representative at My Place Hotels, adept in problem-solving and critical thinking, enhanced customer loyalty through empathetic dispute resolution. Trained peers, leveraging computer proficiency and professional demeanor to streamline complaint resolution, significantly boosting customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

My Place Hotels
West Valley City, UT
06.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.

Education

Valley High School
South Jordan, UT
06.2022

Skills

Customer Service

Problem-solving abilities

Active Listening

Critical Thinking

Problem Resolution

Call center experience

Computer Proficiency

Money handling abilities

Payment Processing

Professional telephone demeanor

Timeline

Customer Service Representative

My Place Hotels
06.2023 - 04.2024

Valley High School
Faa’ana Seu