FAALELEA MCGOWN
Henderson,NV
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Walmart
2100 E Serene Ave Las Vegas NV
07.2013 - 09.2025
- Oversaw daily operations, ensuring alignment with corporate objectives and standards.
- Developed and implemented strategies to enhance team performance and customer satisfaction.
- Trained and mentored junior staff, fostering a collaborative work environment.
- Analyzed operational processes, identifying areas for improvement and efficiency gains.
- Managed inventory control systems, optimizing stock levels to meet demand fluctuations.
- Streamlined reporting procedures, improving accuracy and timeliness of operational data analysis.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
High School Diploma -
Kanana Fou High School
American Samoa06-2006
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Team motivation
- Strategic planning
- Retail operations management
- Sales reporting
- Orientation and training
- Cost control
- Employee performance evaluations
- Schedule oversight
Accomplishments
- Supervised team of 100 plus staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with different team in our store to boost sales up by cross merchandising.
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Assistant Manager
Walmart
07.2013 - 09.2025
High School Diploma -
Kanana Fou High School