Faatima Ford
Philadelphia,PA
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Penn Medicine
Philadelphia, PA
08.2023 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expedited service times with effective triage of incoming and outbound calls, directing patients to the correct department or resource.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Gathered demographic and insurance information to register patients for medical appointments.
Administrative Assistant
Early Learning Resource Center
Philadelphia, PA
10.2022 - 08.2023
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Site Supervisor
Allied Universal Security Services
Philadelphia, PA
06.2016 - 10.2022
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Science - Communications
Purdue University
West Lafayette, IN01-2024
Information Technology
Kaplan University
Davenport, IA06-2014
Skills
- Critical thinking
- Salesforce proficiency
- Epic
- InGenius
- ADP payroll management
- Experience with eHub systems
- Microsoft software proficiency
- Excel spreadsheet management
- Outlook
Timeline
Customer Service Representative
Penn Medicine
08.2023 - Current
Administrative Assistant
Early Learning Resource Center
10.2022 - 08.2023
Site Supervisor
Allied Universal Security Services
06.2016 - 10.2022
Bachelor of Science - Communications
Purdue University
Information Technology
Kaplan University