FABIAN BERROA PAGAN
Summary
Dedicated customer service rep, specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, effectively building positive relationships.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER SERVICE REP
WALGREENS
POINCIANA
01.2024 - Current
- Ensured store was presentable and ready for customers
- Engaged with customers to meet their needs effectively
- Promptly unload heavy truck merchandise.
- Volunteered extra hours to ensure smooth operations
COMPONENT REPAIR TECH
GEKAY SERVICES
WINTER HAVEN
01.2024 - 12.2024
- Repair all types of air pumps and vending machines.
- Detailing Coca Cola product machines.
- Collaborated effectively with team members to achieve project goals.
- Meet the standard sales percentages weekly.
CREW MEMBER
MCDONALD'S
POINCIANA
01.2023 - 01.2024
- Delivered fast and efficient service.
- Supported team leadership to enhance productivity.
- Maintained cleanliness and organization of work area to enhance customer experience.
Education
High School Diploma -
Colegio Educativo Del Cribe
San Juan, PR 09.2018 - 08.2022
Skills
- Effective team communicator
- MS Office proficiency
- Work under pressure
- Strong customer service
- Retail merchandising
- Responsive help desk support
- Call management
Languages
- Spanish (fluent reading & writing)
- English (fluent reading & writing)
Timeline
CUSTOMER SERVICE REP
WALGREENS
01.2024 - Current
COMPONENT REPAIR TECH
GEKAY SERVICES
01.2024 - 12.2024
CREW MEMBER
MCDONALD'S
01.2023 - 01.2024
High School Diploma -
Colegio Educativo Del Cribe
09.2018 - 08.2022