Valeria Villon Ballero
Sanford,NC
Summary
Dynamic team leader and proficient bilingual communicator with a proven track record at HWY 55, excelling in creative problem-solving and effective relationship management. Demonstrated ability to enhance team collaboration and conflict resolution, significantly improving project outcomes. Expert in prioritization and time management, consistently delivering results that exceed expectations.
Overview
2
2
years of professional experience
Work History
Customer Service Rep
HWY 55
Sanford, NC
01.2023 - 07.2025
- Guided team towards achieving project goals.
- Fostered strong collaboration across teams.
- Demonstrated professionalism in challenging customer interactions.
- Developed rapport with clientele to boost recurring transactions.
- Maintained consistent follow-up calls with customers post-resolution.
- Maintained superior service standards to enhance customer experiences.
- Resolved customer complaints promptly and efficiently.
Education
Bachelor's Degree -
University of North Carolina at Greensboro
Greensboro, NC01.2028
High School -
Southern Lee High School
Sanford, NC05.2024
Skills
- Creative Problem-Solving
- Proficient Bilingual Communicator
- Prioritization and Time Management
- Effective Relationship Management
- Team Leadership
- Collaborative Team Contributor
- Effective Conflict Resolution
Professional References
- James Adams, Manager, 2720 S Horner Blvd, 919-774-1794, contact@hwy55.com
- Jennifer Coffman, Associate Professor, Department of Human Development and Family Studies, 129 Stone Building, University of North Carolina at Greensboro, NC, jlcoffma@uncg.edu
- Mohammad Ataullah Nuri, Professor, Department of English, Moore Humanities and Research Administration Building, University of North Carolina at Greensboro, NC, M_NURI@uncg.edu
Summary Objective
Determined school student seeking employment opportunities. Passionate about accomplishing a degree in Sociology. Committed to providing my assistance with the understanding of human behavior.
Languages
Spanish
Native/ Bilingual
Accomplishments
- National Residence Hall Honorary 2024
- National Honors Society
Timeline
Customer Service Rep
HWY 55
01.2023 - 07.2025
Bachelor's Degree -
University of North Carolina at Greensboro
High School -
Southern Lee High School
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