Senior Relationship Banker with proven success at Truist focused on internal growth, relationship deepening, and leadership readiness. Strong collaborator supporting branch goals, referrals, and team development.
Overview
12
12
years of professional experience
Work History
SENIOR RELATIONSHIP BANKER
Truist
Arlington, TX
10.2021 - Current
Strengthened client relationships through personalized financial solutions
Partnered with teammates and leadership to drive referrals and branch growth
Proactively supported branch performance goals and outreach efforts
Demonstrated leadership capabilities through consistency and accountability
Played a key role in improving branch performance from 72% to 115% at Lancaster & Kiest
Assisted leadership in improving VOC scores at Lancaster & Kiest
Partnered with branch leader to execute performance improvement strategies
Actively collaborated with teammates to increase referrals, deepen relationships and strengthen client retention
Demonstrated leadership by holding self and peers accountable to branch goals and service expectations
Served as consistent resource for teammates by sharing best practices that support growth
JUNIOR MANAGER
Chick-fil-A
07.2016 - 06.2021
Assisted General Manager in administering policies and practices including HR, compliance, safety, and QA
Supervised hourly and temporary personnel, providing direction and reviewing work processes
Set expectations and modeled excellent service and professionalism
Developed strong working relationships to improve productivity and morale
Addressed and resolved customer inquiries and complaints
LEAD TELLER
Wells Fargo
10.2013 - 06.2016
Handled escalated customer concerns to maintain loyalty
Trained new tellers in procedures, cash handling, and security
Processed transactions and ensured regulatory compliance
Ordered cash supply and verified deposits to prevent fraud