Robert Packer
Bridgewater,Ma
Summary
Dynamic Senior Analyst with CVS Pharmacy, adept at building successful teams and managing vendor contracts to enhance service delivery. Proven track record in financial management and cross-functional collaboration, consistently exceeding performance expectations while driving operational excellence and fostering strong relationships to boost productivity.
Overview
28
28
years of professional experience
Work History
Senior Analyst
CVS Pharmacy
Woonsocket, Rhode Island
02.2024 - Current
- Managed facility maintenance schedules and vendor contracts for optimal service delivery.
- Developed and maintained relationships with contractors for timely maintenance and repair completion.
- Evaluated service providers for quality assurance and cost-effectiveness in operations.
- Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
- Perform analytical reporting for the pest control, pest exclusionary and interior cleaning programs.
- Partner with RFM and field team to determine best practices across all trades.
Manager
CVs Health
Bridgewater, Ma
08.2020 - 02.2024
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Managed employee performance through disciplining, coaching, and counseling.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Developed and maintained effective working relationships with team members, management, and customers to boost company productivity and morale.
- Tracked labor, sales, and inventory and managed operations to maximize returns.
Manager
Walgreens Boots Alliance
Randolph, Ma
01.1998 - 08.2020
- See above.
- Training manager for all incoming and newly promoted managers.
- Graduate of Leadership Essentials Program which is a course geared towards next level leaders.
- Champion of Champions winner for 2 consecutive years for overall safety.
- Led team of 45 team members while exceeding 16 million in annual sales.
- Consistently performed at above expectations levels in sales, service and profitability.
Education
High School Diploma - General studies
Bridgewater Raynham Regional High School
Bridgewater, Ma05.1998
Skills
- Build successful teams
- Networking and collaboration
- Cross-functional team management
- Financial management
Volunteer Experience
Bridgewater Little League, Volunteer, Served as manager for 4 consecutive years while receiving numerous recommendations to return as manager as well as joining the BLL Board.
Timeline
Senior Analyst
CVS Pharmacy
02.2024 - Current
Manager
CVs Health
08.2020 - 02.2024
Manager
Walgreens Boots Alliance
01.1998 - 08.2020
High School Diploma - General studies
Bridgewater Raynham Regional High School