Fabian Hennessee
Summary
Resourceful MET Supervisor experienced in inventory management and operational improvement. Delivered high productivity and efficient task completion through effective team leadership and exceptional communication skills. Focused on enhancing retail operations while motivating team members to provide outstanding service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
MET Supervisor
The Home Depot Inc
Salinas
10.2025 - Current
- Trained and mentored new team members, enhancing team knowledge and skills.
- Ensured compliance with safety standards and company policies.
- Collaborated with departments to streamline workflow processes, improving interdepartmental communication and efficiency.
- Monitored employee performance and provided constructive feedback to support professional development.
Operations Manager
The Home Depot Inc
San Jose
12.2024 - Current
- Managed daily store operations, ensuring compliance with company policies and enhancing operational integrity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Led team meetings to foster better communication and streamline operational processes.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
Night Operations Manager
The Home Depot Inc
San Jose
05.2022 - Current
- Supervised night operations to enhance store functionality and customer experience.
- Coordinated team schedules to ensure optimal workforce coverage and operational efficiency.
- Trained staff on safety protocols and operational procedures.
- Monitored equipment and maintenance needs to maintain operational readiness and reduce downtime.
Customer Experience Manager
The Home Depot Inc
Gilroy
01.2022 - Current
- Led customer service initiatives, resulting in increased customer satisfaction.
- Managed customer feedback processes to pinpoint specific improvement areas.
- Developed customer feedback programs to enhance service quality.
- Collaborated with cross-functional teams to improve customer engagement strategies.
- Analyzed customer service data to identify trends and areas for improvement.
Customer Service Supervisor
The Home Depot Inc
Gilroy
09.2021 - Current
- Supervised daily operations, enhancing customer service quality and team efficiency.
- Resolved customer complaints, escalating complex issues to management for timely resolution.
- Assisted customers with product inquiries, addressing complaints promptly and professionally to ensure satisfaction.
Plumbing Supervisor
The Home Depot Inc
Gilroy
11.2020 - Current
- Developed schedules for plumbing tasks to enhance team efficiency.
- Resolved customer inquiries on plumbing services and products to improve customer satisfaction.
- Supervised plumbing team to ensure compliance with safety and quality standards.
- Trained new employees on plumbing techniques and Home Depot procedures.
- Coordinated plumbing projects, managing materials and schedules efficiently.
Freight Supervisor
The Home Depot Inc
Gilroy
06.2019 - Current
- Supervised freight operations, ensuring timely loading and unloading of merchandise to meet delivery schedules.
- Trained staff on safety protocols and equipment usage, enhancing workplace safety and operational efficiency.
- Monitored compliance with company policies and safety regulations, fostering a culture of safety in operations.
Freight Associate
The Home Depot Inc
Gilroy
04.2019 - Current
- Operated material handling equipment to transport freight, ensuring safety and efficiency during operations.
- Assisted in loading and unloading freight from delivery trucks, contributing to timely delivery schedules.
- Collaborated with team members to maintain clean, organized workspace, supporting overall operational efficiency.
Education
João Cavaleiro Salem
Guarulhos , SpSkills
- Customer relationship management
- Workflow optimization
- Operational efficiency
- Team leadership
- Strategic planning
- Workload management
- Decision making
- Time management
- Problem solving
- Merchandise presentation
- Effective communication
Languages
Portuguese
Native/ Bilingual
English
Full Professional
Certification
- I am licensed in all lift equipment.
Timeline
MET Supervisor
The Home Depot Inc
10.2025 - Current
Operations Manager
The Home Depot Inc
12.2024 - Current
Night Operations Manager
The Home Depot Inc
05.2022 - Current
Customer Experience Manager
The Home Depot Inc
01.2022 - Current
Customer Service Supervisor
The Home Depot Inc
09.2021 - Current
Plumbing Supervisor
The Home Depot Inc
11.2020 - Current
Freight Supervisor
The Home Depot Inc
06.2019 - Current
Freight Associate
The Home Depot Inc
04.2019 - Current
João Cavaleiro Salem