Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Fabian Malloru

Grand Prairie,TX

Summary

Dynamic Shift Leader at El Pollo Loco with a proven track record in team leadership and customer service management. Successfully trained staff, enhanced sales through effective upselling, and resolved conflicts to foster a positive work environment. Skilled in operations management and goal setting, driving team performance and achieving objectives efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

El Pollo Loco
01.2023 - Current
  • Delivered exceptional customer service while maintaining a positive and professional environment.
  • Trained and coached staff on job duties and safety protocols.
  • Monitored employee performance and compliance with company policies.
  • Oversaw daily operations to ensure tasks were completed efficiently and on time.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Section Leader

Trinity High School Band
05.2024 - 05.2025
  • Mentored incoming members, contributing to their professional growth while enhancing team performance overall.
  • Adapted quickly to changing circumstances or unforeseen obstacles encountered during project execution, demonstrating resilience under pressure while continuing forward momentum towards achieving desired outcomes.
  • Collaborated with leadership to develop strategic plans that aligned with company objectives.
  • Addressed conflicts within the team professionally, seeking resolutions that supported both individual needs and overall organizational success.
  • Conducted thorough evaluations of team members'' performances, providing constructive feedback for improvement.
  • Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.

Event Committee

Trinity High School Band
05.2023 - 05.2024
  • Coordinated and organized fundraising events for the band program.
  • Planned the annual banquet, managing all aspects from decorations to food.
  • Communicated with various parties to organize social events for new and current members.

Park Services

Hurricane Harbor
06.2022 - 08.2022
  • Coordinated and maintained the park's daily operations and activities.
  • Provided excellent customer service to visitors and answered questions related to park services.
  • Resolved conflicts between visitors regarding activities or areas within the park boundaries.
  • Processed payments from visitors for admission fees or other services provided by the park.
  • Provided first aid assistance to injured visitors according to established protocols.

Education

Associates - Criminal Justice

Tarrant County Community College
Hurst, TX

Skills

  • Team leadership
  • Positive attitude
  • Problem-solving
  • Strong verbal and written communication
  • Training assistance
  • Customer service management
  • Team collaboration and leadership
  • Goal setting and tracking
  • Safety processes and procedures
  • Assigning work
  • Operations management

Certification

CPR Certified

Drone Flying Certified

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Section Leader

Trinity High School Band
05.2024 - 05.2025

Event Committee

Trinity High School Band
05.2023 - 05.2024

Shift Leader

El Pollo Loco
01.2023 - Current

Park Services

Hurricane Harbor
06.2022 - 08.2022

Associates - Criminal Justice

Tarrant County Community College

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Fabian Malloru