Fabian McCraney
Englewood,CO
Summary
Dynamic customer service professional with a proven track record at AutoZone, excelling in cross-selling and upselling. Known for fostering strong client relationships and swiftly resolving complaints, ensuring repeat business. Demonstrates empathy and patience while leveraging data entry proficiency to enhance team efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
CSR, Sales
Circle K Gas Station
03.2025 - Current
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Part Sales Manager
AutoZone
07.2024 - 01.2025
- Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
- Spearheaded special projects to improve processes, resulting in increased efficiency within the department.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
Manager on Duty
Pizza Hut
06.2023 - 02.2024
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Education
High School Diploma -
Mitchell High School
Colorado Springs, CO05.2023
Skills
- Cross-selling and upselling
- Data entry proficiency
- Empathy and patience
- Performance tracking
Timeline
CSR, Sales
Circle K Gas Station
03.2025 - Current
Part Sales Manager
AutoZone
07.2024 - 01.2025
Manager on Duty
Pizza Hut
06.2023 - 02.2024
High School Diploma -
Mitchell High School
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