Fabian Smith
Burleson,TEXAS
Summary
Reliable customer services and operations professional with 4+ years of experience in high volume retail environments. Experienced in cash handling, inventory management, employee training, customer conflict resolution, and shift operations, including precious experience supervising overnight store operations. Known for attention to detail, professionalism, and maintaining service standards in fast paced environments.
Overview
4
4
years of professional experience
Work History
Clerk/Relief assistant manager/Assistant Night Manager
QuikTrip
Burleson, TX
08.2022 - Current
- Managed cash processing to facilitate smooth customer transactions, card, and lottery transactions at QuikTrip register
- Resolved customer concerns and escalations with professional follow-up to maintain service quality.
- Engaged with callers to provide information and resolve inquiries in a courteous manner while providing excellent customer service.
- Tracked inventory levels and placed supply orders to ensure store readiness.
- Evaluated cash handling procedures for compliance with company policies, register balancing, and closing steps for accuracy.
- Supported staff training, onboarding, and policy reminders to maintain service standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Prepared fresh food items following QuikTrip food service standards
- Supervised overnight store operations, ensuring compliance with company standards and customer satisfaction
Oversaw opening and closing procedures, facilitating smooth transitions between shifts
Inspected store, restrooms, and fuel area to maintain cleanliness and safety standards
Assisted Employees with operational issues and customer service situations
Maintained Store standards while working independently during overnight operations
Education
High School Diploma -
Legacy Highschool
Mansfield, TX05-2024
Skills
- Cash handling & Reconciliation
- Point of sale Operations
- Inventory Management
- Supply ordering
- Food safety
- Customer satisfaction
- Attention to detail
- Effective communication
- Conflict resolution
- Time Management
- Process improvement
- Employee Training & Onboarding
- Opening & Closing Procedures
Timeline
Clerk/Relief assistant manager/Assistant Night Manager
QuikTrip
08.2022 - Current
High School Diploma -
Legacy Highschool