Fabiana Ferrebus
AVONDALE,AZ
Summary
Bilingual Resourceful Tier 1 Representative known for high productivity and efficient task completion. Specialize in customer service, problem resolution, and technical support. Excel in communication, teamwork, and adaptability, ensuring seamless interactions and solutions for clients.
Bilingual Skilled Tier 1 Representative with background in providing quality customer service, resolving technical issues, and meeting company performance standards. Strengths include strong communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) software. In previous roles, contributed to improving customer satisfaction rates through prompt response times and resolution of inquiries.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Tier 1 Representative
Arizona Department of Revenue, ADOR
Phoenix, Arizona
12.2025 - Current
- Assisted customers with inquiries regarding tax regulations and procedures.
- Processed incoming applications and documentation for tax accounts.
- Maintained accurate records of customer interactions and transactions.
- Educated taxpayers on available resources and support services.
- Scheduled appointments for taxpayers requiring in-person assistance.
- Provided technical assistance to customers via phone, email, or chat.
- Resolved customer complaints quickly and efficiently.
- Tracked progress on open tickets and escalated as needed.
Tier 1 medical scheduler
Shared Services Center - Fort Smith
Avondale, AZ
04.2024 - 01.2025
- Scheduled patient appointments using electronic health record systems.
- Coordinated with healthcare providers to optimize patient flow and scheduling.
- Managed incoming calls to assist patients with appointment inquiries.
- Verified patient insurance information for accurate billing processes.
- Assisted with administrative tasks to support clinic operations efficiently.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
Front Desk Receptionist
My Dr Now
Glendale, Arizona
01.2023 - 04.2024
- Greeted patients and visitors warmly upon arrival at the healthcare facility.
- Managed appointment scheduling efficiently using electronic health record systems.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Collected patient information and verified insurance details during check-in process.
- Assisted staff with administrative tasks to ensure smooth daily operations.
- Handled incoming mail and deliveries, distributing items to appropriate departments.
- Coordinated with medical staff to facilitate timely patient flow throughout the clinic.
Education
Daphne High School
Daphne, ALSkills
- Bilingual English/spanish
- CRM system experience
- Tax compliance
- Scheduling efficiency
- Detail orientation
- Active listening
- Problem solving
- Administrative support
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Tier 1 Representative
Arizona Department of Revenue, ADOR
12.2025 - Current
Tier 1 medical scheduler
Shared Services Center - Fort Smith
04.2024 - 01.2025
Front Desk Receptionist
My Dr Now
01.2023 - 04.2024
Daphne High School