Fabiana SOUZA
everett,Massachusetts
Summary
Dedicated professional with experience at Aimbridge Hospitality and GAZIN, excelling in customer service and teamwork. Proven ability to maintain high cleanliness standards and manage sensitive information securely. Recognized for enhancing guest satisfaction through efficient housekeeping and effective communication, ensuring a welcoming environment for all visitors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housekeeper
Aimbridge Hospitality
04.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Administrative Assistant
GAZIN
05.2017 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
ANDRE ANTONIO MAGGI
BRAZIL12-2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
Certification
HEARTSAVER
Languages
Portuguese
English
Limited Working
Spanish
Elementary
Timeline
Housekeeper
Aimbridge Hospitality
04.2023 - Current
Administrative Assistant
GAZIN
05.2017 - 03.2021
High School Diploma -
ANDRE ANTONIO MAGGI
Accomplishments
- Cleaned an average of 15 room per day.
- Worked 8 overtime hours during the holiday season at the request of management.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Supervised team of 3 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridOn-SiteImportant To Me
Work-life balanceHealthcare benefitsPaid time offFlexible work hoursPaid sick leaveQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Interests
Medical assistant
Hotel Supervisor
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