Knowledgeable Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Shift Manager
Qdoba
Eagan
03.2025 - Current
Supervised team members during peak service hours.
Managed inventory levels and ordered supplies.
Trained new staff on operational procedures and customer service standards.
Resolved customer complaints to maintain satisfaction and loyalty.
Developed and maintained positive working relationships with staff, customers, and vendors.
Store Manager
Fan Outfitters
Eagan, Minnesota
06.2024 - 02.2025
Managed daily store operations to ensure efficient workflow and customer satisfaction.
Trained and developed staff on product knowledge and customer service techniques.
Oversaw inventory management, including stock levels and replenishment processes.
Implemented visual merchandising strategies to enhance store presentation and appeal.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Shift Leader
Jersey Mikes
Eagan, Minnesota
01.2023 - 06.2024
Supervised team of sandwich makers to ensure efficient service and product quality.
Trained new employees on food safety standards and customer service protocols.
Managed inventory levels and conducted regular stock checks for freshness.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Assistant General Manager
Arbys Resturant
Eagan, Minnesota
10.2017 - 01.2023
Coordinated daily operations and staff schedules in a fast-paced restaurant environment.
Managed daily operations of the store, including scheduling and supervising staff.
Trained and mentored team members on customer service and food preparation standards.
Provided training, guidance, and support to staff members on proper procedures and policies.
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Implemented inventory management practices to ensure product availability and freshness.
Assisted in the recruitment process by conducting interviews with prospective candidates.