Fabiane Bodart
Woodland Hills,CA
Summary
Experienced general manager with over 16 years in hospitality, specializing in revenue growth and team management. Proven track record in enhancing guest satisfaction and improving operational processes. Bilingual in English and Portuguese, skilled in cross-cultural communication.
Overview
15
15
years of professional experience
Work History
TASK FORCE GENERAL MANAGER
SUN HILL PROPERTIES, TOWNEPLACE BY MARRIOTT
Littleton/ Colorado Springs, Colorado
05.2024 - 11.2024
- Managed daily hotel operations to ensure exceptional guest satisfaction.
- Oversaw budget management to optimize resources and enhance operational effectiveness.
- Reviewed financial statements to align activities with budget targets and assess performance.
- Streamlined front desk workflows by implementing new operational procedures for improved service delivery.
- Developed standard operating procedures, increasing front desk efficiency.
- Monitored inventory levels and ordered supplies to maintain seamless operations.
- Conducted regular staff meetings to improve team communication and alignment.
- Collaborated with sales team to design special packages, boosting guest engagement.
RESTAURANT GENERAL MANAGER
THE PARROTT HOUSE
Roseburg, OR
06.2022 - 08.2023
- Led daily operations for a high-end restaurant, ensuring exceptional guest experiences and seamless service.
- Managed marketing, budgeting, and P&L to optimize profitability and cost efficiency.
- Oversaw hiring, training, and performance management to build a skilled and motivated team.
- Executed private events to enhance revenue and strengthen brand reputation.
- Developed and updated menus, aligning offerings with customer preferences and market trends.
- Administered payroll and controlled labor costs to maintain financial health.
- Performed bartending, serving, and cooking to support restaurant operations.
GENERAL MANAGER/ASSISTANT GENERAL MANAGER
COURTYARD BY MARRIOTT
02.2017 - 06.2022
- Managed full cycle business operations of a 97-room, select service hotel, driving $4M+ annual revenue.
- Oversaw 30+ staff across food & beverage, front desk, events, maintenance, and housekeeping departments.
- Exceeded service score rating by an average of 25%, year-over-year due to impeccable guest service.
- Partnered with Revenue Manager to establish pricing and to maximize topline revenue.
- Coordinated onboarding of 50+ new employees and integration of operations at 2 newly acquired hotels in Colorado.
- Implemented policies to maintain operational continuity during COVID-19 pandemic.
- Provided strategic advice to ownership and senior stakeholders on risk, compliance, diversity, and inclusion initiatives.
GENERAL MANAGER/ASSISTANT MANAGER
MOTEL 6
09.2009 - 02.2017
- Spearheaded hospitality management operations across 3 hotels each generating $2M+ annual revenue.
- Directed financial operations including P&L management, budgeting, scheduling, payments, and expenses.
- Increased profitability by implementing cost-control measures across hotels.
- Led hiring, training, and development of 100+ staff to ensure maximized productivity and performance.
- Spearheaded full-cycle recruitment, employee relations, onboarding, training, and development.
- Managed and processed payroll; created schedules of front desk staff pertinent to short and long-term budgets.
- Fostered positive culture, reducing employee complaints and enhancing morale.
- Collaborated with staff to raise customer service scores from 6 to 8.5 (Medallia rating).
Education
GENERAL STUDIES -
Santa Monica Community College
Skills
- P&L management
- Financial planning and analysis
- Financial forecasting
- Hospitality management
- Team leadership
- Budget optimization
- Customer satisfaction
- Revenue management and growth
- Resource optimization
- Event management and planning
- People management
- Staff training and development
- Client management
- Conflict resolution
- Effective communication
- Community outreach
- Fosse software expertise
- M3 system proficiency
Languages
- Portuguese, Advanced
- Spanish, Elementary
Timeline
TASK FORCE GENERAL MANAGER
SUN HILL PROPERTIES, TOWNEPLACE BY MARRIOTT
05.2024 - 11.2024
RESTAURANT GENERAL MANAGER
THE PARROTT HOUSE
06.2022 - 08.2023
GENERAL MANAGER/ASSISTANT GENERAL MANAGER
COURTYARD BY MARRIOTT
02.2017 - 06.2022
GENERAL MANAGER/ASSISTANT MANAGER
MOTEL 6
09.2009 - 02.2017
GENERAL STUDIES -
Santa Monica Community College