Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fabiane Valentine

Atlanta,GA

Summary

Highly motivated and proactive with a unique skillset that spans the fields of IT support, customer service, and property management. Offering over 8 years of customer service, technical support, and top-notch skills in oral and written communication, to facilitate client needs and foster a stellar service experience. Excited to bring these skills and enthusiasm to the Underdog Sports’ support team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Center Analyst

Gables Residential
03.2022 - Current
  • Provide comprehensive user support across all software, web based, and mobile apps
  • Utilize Zendesk ticketing system to track user requests and prioritize urgent needs.
  • Expertly diagnose and resolve 50+ daily user tickets for technical issues regarding software systems, web platforms, mobile apps, and user account profiles via phone, email, and live chat channels
  • Analyze operating problems and quickly arrive at a workable solution, funneling to appropriate teams as needed
  • Facilitate daily training for most user workflows
  • Contribute to the creation of Zendesk knowledge base articles
  • Maintain thorough knowledge of Support Center and property management software to optimize productivity and ticket resolution.
  • Facilitate a seamless onboarding process for all users, ensuring a clear understanding of all user platforms and apps

Assistant Property Director

Wood Residential
04.2021 - 02.2022
  • Calmly evaluated and resolved operational and residential related issues while maintaining the utmost level of customer service and efficiency
  • Managed resident account and payment reviews, rent collections and delinquencies
  • Resolved resident profile and leasing software inquiries
  • Reviewed and approved Statements of Deposit Accounts in accordance with state law and company standards
  • Oversaw applicant rental and identity screening
  • Conducted prospect tours and leasing duties
  • Exceeded other income collections, collecting 35% above budgeted target

Centralized Resident Accounts Manager

Gables Rock Springs & Morningside, Gables 820 West, The Ashley Gables Buckhead
01.2019 - 04.2021
  • Assisted residents with troubleshooting account inquires
  • Oversaw rent collections and processing, monthly delinquency notifications and reconciliation, and eviction filings and executions
  • Reviewed and approved Statements of Deposit Accounts in accordance with state law and company standards
  • Completed accounting month end procedures and reporting as well as monthly write offs
  • Maintained account transactions including returned payments, rent concessions, increases, and other management approved debits and credits.
  • Addressed problems with accounting, billing, and living experience to maintain and enhance resident satisfaction.

Lessing Professional & Assistant Community Manager

Emory Point, Gables Montclair and Gables Mill
08.2014 - 12.2018
  • Provided exceptional customer service, supporting all residents with residential needs
  • Managed resident financial records, which included rent collections, delinquencies, and accounting month end reporting; effectively reducing delinquency by 20%
  • Oversaw monthly delinquency notifications and reconciliation as well as eviction filings and executions
  • Reviewed and approved Statements of Deposit Accounts in accordance with state law and company standards
  • Conducted prospect tours and leasing duties
  • Oversaw applicant rental and identity screening
  • Exceeded other income collections, collecting 10% above budgeted target
  • Managed resident files and leasing bonuses in accordance with company standards.
  • Investigated and resolved resident inquiries and complaints quickly.
  • Provided leadership, guidance and support to fellow leasing team members.

Education

Bachelor of Arts - Public Relations

Georgia State University
Atlanta, GA
05.2011

Skills

  • Microsoft Office Suite
  • Zendesk
  • Operations Support
  • Ticketing
  • Adobe Software Systems
  • Apple Software Systems
  • Web/ Mobile App Support
  • Helpdesk Operations
  • Application Support
  • Online Chat Support

Certification

HDI Support Center Analyst

Timeline

Support Center Analyst

Gables Residential
03.2022 - Current

Assistant Property Director

Wood Residential
04.2021 - 02.2022

Centralized Resident Accounts Manager

Gables Rock Springs & Morningside, Gables 820 West, The Ashley Gables Buckhead
01.2019 - 04.2021

Lessing Professional & Assistant Community Manager

Emory Point, Gables Montclair and Gables Mill
08.2014 - 12.2018

Bachelor of Arts - Public Relations

Georgia State University

Similar Profiles

CREATE PROFILE
Fabiane Valentine