THOMAS P. CAIRNS
Mt. Holly,NJ
Overview
16
16
years of professional experience
Work History
Support Center Analyst
Axia Women’s Health
Mt Laurel, NJ
03.2022 - Current
- Responsible for all aspects of Service Desk support and monitoring of on-premise and cloud-based server infrastructure, desktop and laptop computers, switching systems, wireless networking, unified communications system, and other building technologies as required.
- Office 365 support - SharePoint, OneDrive, Teams and related applications.
- Remote Management and Monitoring Administration and Support.
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
IT Support Analyst
Interline Brands/Home Depot/HD Supply
Mt Laurel, NJ
08.2017 - 03.2022
- Fields, addresses, and prioritizes incoming help requests via phone, tickets and remote support.
- Installing, troubleshooting, and maintaining hardware and software.
- Diagnosing and resolving problems in response to customer reported incidents.
- Network support.
- Consulting with users to identify needs and requirements.
- Perform software installations for customers.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, and knowledge base to aid in problem resolution.
- Monitors system updates to remain aware of common problems users are experiencing.
Technical Support Analyst
ISS Solutions
Langhorne, PA
02.2017 - 08.2017
- Monitoring and troubleshooting network computer systems within the organization in a Tier 1 technical support role.
- Implemented issues or changes required, such as forgotten passwords, malware threats, email and printer issues via remote access applications such as Landesk and VNC systems.
- Remote access troubleshooting utilizing Citrix and Sophos.
Owner/Operator
Cairns Catering
Burlington, NJ
01.2011 - 01.2017
- Performed food services in accordance with all state laws and regulations.
- Maintain proper permitting and food safety standards to serve a fresh dynamic menu to customers.
Timeline
Support Center Analyst
Axia Women’s Health
03.2022 - Current
IT Support Analyst
Interline Brands/Home Depot/HD Supply
08.2017 - 03.2022
Technical Support Analyst
ISS Solutions
02.2017 - 08.2017
Owner/Operator
Cairns Catering
01.2011 - 01.2017