Uhlona Brock
Trenton,OH
Summary
Seasoned Production Line Leader familiar with operations and best practices. Recognized for leading and motivating workers to meet challenging targets while maintaining strict quality standards. Dedicated to preventing waste, maximizing safety and maintaining employee satisfaction.
Overview
6
6
years of professional experience
Work History
Support Center Analyst
The Kroger Co.
Blue Ash, OH
11.2022 - Current
- Diagnosed and resolved hardware and software issues, averaging a 95% call quality score for the year.
- Managed incident tickets, ensuring accurate documentation and resolution within defined SLAs.
- Provided timely and effective technical support to end-users, maintaining an average call handle time of 11:00 minutes, exceeding company goal of 16:30 minutes.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Forklift Operator
DHL
Monroe, OH
08.2021 - 08.2022
- Estimated weights, heights and centers of balance to make precise placements.
- Accurately measured and recorded product weight, dimensions or other production data for use in tag and label creation.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Consistently met and exceeded deadlines for loading trailers to meet departure deadlines.
Line Lead
Gorilla Glue
Cincinnati, OH
07.2020 - 07.2021
- Prepared products for shipment by packaging and labeling finished products in cardboard boxes or containers.
- Performed machine tool changes to keep line running at optimal performance.
- Successfully led production team while implementing quality training and effective workflows.
- Lead line that achieved 100% of production goals while improving safety record for the year.
Configurator Operator
Staffmark Temp Agency
Springdale, OH
02.2018 - 07.2020
- Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly, identify equipment malfunctions and locate sources of product defects.
- Maintained an average of 95% production or higher for each month.
- Used work instructions and measuring tools to check specifications of finished items.
- Followed technical documentation, including tooling instructions and product specifications to determine and implement operational sequences.
Education
Certificate - Cyber Security
Kable Academy
Sharonville, OH09.2021
HS Diploma -
Edgewood High School
Trenton, OH06.2015
Skills
- Oral and written communication
- Dependable
- Detail-oriented
- Motivation
- Multi-tasking
- Quality assurance
- Prioritization
- Troubleshooting
- Critical Thinking
Timeline
Support Center Analyst
The Kroger Co.
11.2022 - Current
Forklift Operator
DHL
08.2021 - 08.2022
Line Lead
Gorilla Glue
07.2020 - 07.2021
Configurator Operator
Staffmark Temp Agency
02.2018 - 07.2020
Certificate - Cyber Security
Kable Academy
HS Diploma -
Edgewood High School
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