Fabiola Castillo
Madison,WI
Summary
Personable MSR offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
4
4
years of professional experience
Work History
Teller
UW Credit Union
Madison , WI
09.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Member Service Representative
Taylor Credit Union
Medford, WI
08.2020 - 08.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
Education
Bachelor of Arts - Political Science
University of Wisconsin - Madison
Madison, WI05.2026
High School Diploma -
Colby High School
Colby, WI05.2022
Skills
- Issue and Complaint Resolution
- Clear Verbal Communication Skills
- Understanding Customer Needs
- Teller Transactions
- Social Perceptiveness
- Safe Deposit Box Oversight
- Cultural Awareness
- Phone Inquiries
- Spanish speaking
- Teamwork and Collaboration
- Computer Skills
Languages
Spanish
Native/ Bilingual
Timeline
Teller
UW Credit Union
09.2023 - Current
Member Service Representative
Taylor Credit Union
08.2020 - 08.2023
Bachelor of Arts - Political Science
University of Wisconsin - Madison
High School Diploma -
Colby High School
Similar Profiles
Beau BrummundBeau Brummund
Facilities Tech III at UW Credit UnionFacilities Tech III at UW Credit Union
ALANI WILLIAMSALANI WILLIAMS
Teller at UW Credit UnionTeller at UW Credit Union
Fernando D. LopezFernando D. Lopez
Financial Specialist at UW Credit UnionFinancial Specialist at UW Credit Union