Summary
Overview
Work History
Education
Skills
Essentialqualities
References
Timeline
Generic

Fabiola de la Fuente

Mesquite,TX

Summary

Self-motivated individual that performs above and beyond role expectations. Possesses leadership skills to lead and grow a team by focusing on team members confidence, understanding, and emphasizing the importance of individual development. Servant leadership knowledge to maintain a positive and efficient workplace environment with teams. Fast pace learner that quickly adapts to new environments and methods; stays up to date on ever-changing technology. Ability to multitask in a high stress level environment while delivering exceptional results. Demonstrates strong oral and written communication skills; Bilingual in Spanish with ability to read, write, and speak Spanish fluently. Knowledgeable use of Microsoft Office (8+ years of experience in Outlook, Word, Excel, and PowerPoint)

Overview

7
7
years of professional experience

Work History

Spanish Claim Associate

State Farm Insurance
07.2023 - Current
  • Receiving inbound calls and making outbound calls in a fast-paced call center environment
  • Implementing policy coverage and jurisdictional requirements accurately on each claim to assure handled accordingly
  • Communicated with policy holders and necessary contacts and obtained statements in order to efficiently investigate their claim
  • Worked queue with tasks work involving, but not limited to, reviewing claim for deadlines, new mail/electronic communications, and issuing payments to the correct recipients.

Sales Associate

Cole Haan
Dallas, Texas
12.2019 - Current
  • Basic customer service: assisting customers during their buying process and directing customers to merchandise within the store
  • Stock and inventory duties: Audit and order merchandise
  • Unloading merchandise and organizing the back room
  • Creating and maintaining floor displays
  • Operating cash registers: Processing daily transactions
  • End of day balancing
  • Fulfilling online orders
  • Collaborate with management and team to meet customer and store needs.

Senior & Lead Intervention Specialist

Interface Security Systems
12.2019 - 02.2023
  • Video surveillance across the US
  • Ability to assess and monitor surveillance cameras for emergencies and loss prevention
  • Recognize and report illegal activity in efficient manner
  • Proactively contact appropriate emergency departments in response to observations
  • Tactfully communicate with clients to instill confidence and comfort with company performance
  • Manage the floor during heavy alarm activity
  • Completing and submitting reports to document theft and criminal incidents to the appropriate contacts with detailed and concise information
  • Onboarding, training, and evaluation of new hires to ensure company standards are met
  • Participate in meetings to share and compare new ideas and suggestions with Supervisors and Superiors.

Manager & Sales Leader

Express Co.
Mesquite, TX
04.2017 - 11.2019
  • Consistently exceeded sales goals that drastically increased revenue for my location
  • Maintained a gradual increase in customer satisfaction ratings based on consumer rated surveys by holding associates and myself to a high level of accountability and integrity
  • Achieved highest grade for personal annual review
  • Ability to diffuse disgruntle customers while maintaining a high level of professionalism with focus of customer retention
  • Uses marketing knowledge, creativity and understanding of community to design visual displays of merchandise to attract consumers
  • Basic manager duties: maintaining a healthy and diverse work environment, creating schedules, submitting payroll
  • Onboard training for new hires
  • Balance opening, closing, and audit registers to manage store deposits
  • Exceeding sales goals
  • Validate inventory
  • Annual trainings for policies/procedures
  • Shipping/Receiving Merchandise.

Education

Bachelor of Science - Data Science

University Of Phoenix
Phoenix, AZ
04-2027

Eastfield College - Mesquite, TX
01.2019

Mesquite High School - Mesquite, TX
Mesquite, TX
04-2016

Skills

  • Self-motivated
  • Leadership
  • Team building
  • Servant leadership
  • Adaptability
  • Multitasking
  • Communication skills
  • Bilingual (Spanish)
  • Microsoft Office
  • Insurance knowledge

Essentialqualities

Self-motivated individual that performs above and beyond role expectations. Possesses leadership skills to lead and grow a team by focusing on team members confidence, understanding, and emphasizing the importance of individual development. Servant leadership knowledge to maintain a positive and efficient workplace environment with teams. Fast pace learner that quickly adapts to new environments and methods; stays up to date on ever-changing technology. Ability to multitask in a high stress level environment while delivering exceptional results. Demonstrates strong oral and written communication skills; Bilingual in Spanish with ability to read, write, and speak Spanish fluently. Knowledgeable use of Microsoft Office (8+ years of experience in Outlook, Word, Excel, and PowerPoint)

References

  • Pedro Mijares, Express Co, Store Manager, 469.305.8107, mijares_pedro@yahoo.com
  • Angelica Rocha, Interface Security Systems, C3 Supervisors, 469.769.8311, angelicarocha0395@gmail.com

Timeline

Spanish Claim Associate

State Farm Insurance
07.2023 - Current

Sales Associate

Cole Haan
12.2019 - Current

Senior & Lead Intervention Specialist

Interface Security Systems
12.2019 - 02.2023

Manager & Sales Leader

Express Co.
04.2017 - 11.2019

Bachelor of Science - Data Science

University Of Phoenix

Eastfield College - Mesquite, TX

Mesquite High School - Mesquite, TX

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