Fabiola Gagnon
Aurora,IL
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Human Resources Assistant
Menards Inc. - Home Improvement
Plano, Illinois
02.2022 - Current
- Update employee database with changes in job title, salary information or contact details.
- Performed administrative tasks related to payroll processing or benefit administration.
- Assist employee relations issues including grievances, complaints, and translate as needed.
- Maintain accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Responsible for supporting the payroll department for the Distribution Center.
Key Carrier/Merchandise Service Coordinator
TJMaxx
Oswego, IL
09.2020 - 10.2021
- Assisted in gathering and moving materials and equipment for assigned displays.
- Displayed appropriate signage for products and sales promotions.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Communicated and coordinated planogram execution with store management.
Field Service Coordinator
Aerotek/Performance Health
Warrenville, IL
07.2017 - 07.2019
- Responds appropriately all inbound calls and emails requesting service
- Schedule service related dispatches
- Assist with billing for travel, labor and parts
- Issue credits and adjustments
- Handling of part orders needed for service
- Research warranty related issues
- Oversee my own branch which consists of scheduling two technicians
- Back up National Accounts (scheduling, billing and maintains spreadsheets)
Customer Service
Aerotek/Blue Cross Blue Shield of Illinois
Naperville, IL
02.2017 - 06.2017
- Audited, indexed members documents
- Assisted mail support team with forms and registration of members
Skills
- Exceptional customer service
- Fluent in Spanish
- Quick learner
- Team Player
- Organized
- Energetic
- Flexible
- Strong work ethic
- Reliable
Timeline
Human Resources Assistant
Menards Inc. - Home Improvement
02.2022 - Current
Key Carrier/Merchandise Service Coordinator
TJMaxx
09.2020 - 10.2021
Field Service Coordinator
Aerotek/Performance Health
07.2017 - 07.2019
Customer Service
Aerotek/Blue Cross Blue Shield of Illinois
02.2017 - 06.2017