Fabiola Isabel Garcia Alvarado
Amherst,MA
Summary
Proven leader with a track record of enhancing guest engagement and profitability at Cisco's Cafe. Skilled in POS management and team leadership, I excel in fast-paced environments, significantly improving service quality and sales techniques. Leveraging exceptional customer service and a strong work ethic, I drive results and foster positive relationships with clients and teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Local Burgers Fries And More
02.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Bartender
Garcia's Mexican Restaurant
08.2022 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
General Manager
Cisco's Cafe
07.2023 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success.
Education
High School Diploma -
Amherst Regional High School
Amherst, MA06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Team Leadership
- Time Management
- Pos management
- Sales Techniques
- Computer Skills
- Positive Attitude
Certification
Licensed Lash Artist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Local Burgers Fries And More
02.2024 - 08.2024
General Manager
Cisco's Cafe
07.2023 - 02.2024
Server/Bartender
Garcia's Mexican Restaurant
08.2022 - 03.2024
High School Diploma -
Amherst Regional High School
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