Fabiola Martinez
Texas Republic Bank
Frisco,TX
10
years of professional experience
Banking professional with over 8 years of experience, focused on customer satisfaction, risk mitigation, and operational efficiency.
Work History
Loan Operations Specialist
2 Months- Processed loan applications accurately and efficiently, ensuring compliance with regulatory standards.
- Managed documentation for loan approvals, maintaining organized records for audit purposes.
- Reviewed and verified loan documentation to ensure completeness before submission.
- Process loan funding draw request and payments.
Senior Wire Transfer & Payments Specialist
1 Year 7 Months- Team lead for the Wires team.
- Facilitated the onboard and training of new team members.
- Tracked processing errors and handled escalated customer concerns.
- Maintained and managed the department's policies and procedures.
Wire Transfer Specialist
2 Years 10 Months- Processed domestic and international wire transfers with accuracy and attention to compliance regulations.
- Collaborated with banking staff to resolve customer inquiries related to wire transfer transactions.
- Verified transaction details to ensure correct execution of funds movement across accounts.
- Assisted in maintaining records of wire transfers, supporting audits and reconciliations as needed.
Teller
10 Years- Supervised daily operations of teller line, ensuring accuracy and efficiency in cash handling.
- Conducted regular audits of cash drawers to maintain compliance and minimize discrepancies.
- Developed strong relationships with customers, fostering loyalty through personalized service experiences.
Education
Bachelor of Arts - Human Resources Development
Skills
Adaptability and flexibility
Problem-solving abilities
Multitasking
Time management
Teamwork and collaboration
Coaching and mentoring
Documentation management
Analytical thinking
Expert problem solving
Banking Compliance & Regulatory Adherence
Customer Relationship Management
Documentation & Records Management
Staff Training & Mentorship
Audit Support & Reconciliation
Cross-Functional Team Collaboration
Timeline
Loan Operations Specialist
Texas Republic Bank
06.2026 - CurrentRead More
Senior Wire Transfer & Payments Specialist
Texas Republic Bank
10.2024 - 05.2026Read More
Wire Transfer Specialist
Texas Republic Bank
10.2023 - 2024Read More
Teller
Wells Fargo
08.2016 - 2023Read More
University of North Texas
Bachelor of Arts from Human Resources Development
Read More