Dentrix
Fabiola Olivares-Beltran
Treatment Coordinator
Plano
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Dentrix and Eaglesoft. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
5
5
years of professional experience
4
4
Certifications
1
1
Language
Work History
Treatment Coordinator
OPD Smiles
10.2025 - Current
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
Flight Attendant
Envoy Airlines
07.2022 - 08.2024
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Dental Receptionist/Dental Assistant
Night And Day Dental
09.2021 - 07.2022
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Assisted in optimizing dental practice operations by proactively identifying and resolving administrative issues or inefficiencies.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Patient Coordinator
Greenhouse Family Dentistry
03.2021 - 06.2022
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Completed patient referrals to other medical specialists.
- Managed patient billing processes for timely, accurate payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
High School Diploma -
Smithfield-Selma High School
Smithfield, NC06.2017
Skills
Preflight briefings
Recordkeeping
Manual dexterity
Accurate filing proficiency
Passenger safety management
Regulatory Compliance
Emergency Response Coordination
First Aid
Administrative Support
Dental Terminology
Treatment room setup
Patient Scheduling
Insurance Verification
HIPAA Compliance
Cash reconciliation
Document Preparation
Software
Eaglesoft
Certification
HIPPA
Timeline
Treatment Coordinator
OPD Smiles
10.2025 - Current
Flight Attendant
Envoy Airlines
07.2022 - 08.2024
Dental Receptionist/Dental Assistant
Night And Day Dental
09.2021 - 07.2022
HIPPA
06-2021
OSHA BLOODBORN PATHOGENS
06-2021
MEDICAL OFFICE EMERGENCIES
06-2021
CPR (BLS)
06-2021
Patient Coordinator
Greenhouse Family Dentistry
03.2021 - 06.2022
High School Diploma -
Smithfield-Selma High School
Languages
5,Native or Bilingual