Fabiola Rodriguez
Williamston,NC
Summary
Dynamic professional with a proven track record at MDT Transport LLC, excelling in customer service and office administration. Demonstrated ability to handle sensitive information discreetly and boost client satisfaction through effective communication and organization. Skilled in Quickbooks and adept at fostering positive relationships, ensuring high levels of repeat business and referrals.
Overview
8
8
years of professional experience
Work History
Secretary
MDT Transport LLC
09.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Scheduling Assistant
Greenleaf Nursery CO.
03.2018 - 03.2019
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Maintained positive client relationships through prompt communications and effective conflict resolution strategies.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Customer Sales Representative
Aarons Furniture Store
06.2016 - 07.2017
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
South Creek High School
Robersonville, NC06.2012
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- File Management
- Quickbooks
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Secretary
MDT Transport LLC
09.2022 - Current
Scheduling Assistant
Greenleaf Nursery CO.
03.2018 - 03.2019
Customer Sales Representative
Aarons Furniture Store
06.2016 - 07.2017
South Creek High School
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