Fabiola Velez
Deltona ,FL
Summary
Driven Medical Assistant with a track record of enhancing patient care and support at True Health. Excelled in HIPAA compliance and patient scheduling, while demonstrating exceptional professionalism and ethics. Proven ability to manage high-stress situations, improving customer loyalty and operational efficiency. Fluent in Spanish, adept at complex problem-solving and maintaining confidentiality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
True Health
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
Uhaul Moving And Storage
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Graduate Certificate - Medical Assistant
Cambridge
Altamonte Springs, FL06.2024
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Medical Terminology
Vital Sign Monitoring
Direct Patient Care
Clinical Documentation
Phlebotomy
CPR
Adaptable
Immunization Administration
Laboratory Specimen Collection
Professionalism and Ethics
Maintaining confidentiality
Patient Flow Management
Equipment Sterilization
Complex Problem-Solving
Fluent in [Spanish]
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
True Health
04.2024 - Current
Customer Service Representative
Uhaul Moving And Storage
05.2021 - Current
Graduate Certificate - Medical Assistant
Cambridge
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